Officer can't reset password

I have an officer who's not able to log into the website and we she tries to reset the password she gets the following error.

There was an error with your login -- the session ID attached to your email (string on alphanumetrics) was not valid. Please check to make sure the full link from the most recent email was used when clicked.

I'm not on her computer so I can only provide the screen shot she gave me.

I did a search hoping this was a known bug but haven't found anything.

Any thoughts?

Thanks!

Ken H
SAA Club 9719

Can your officer consistently reproduce this issue? I would need to know how to reproduce it.

Thank you for getting back to me. I changed her email address to mine and I was able to reset the password. She then logged back in and changed the password again. The issue is resolved.

The idea came to me exactly right after I posted but couldn't figure out how to delete or state that it was resolved.

I'll spend more time on this site to get the hang of it. Again, thank you for your effort!