Member can't access website

Our member Vic Bloomfield gets this error message when he tries to create a password: "There was an error with your login -- the Session ID attached to your e-mail (MDnTptBDZA39puUDQFKzFfpKq) was not valid. Please check to make sure the full link from the most recent email was used when clicked."

He received the opt-in email and opted in. He went to the website, entered his user name and left the password blank. He clicked the "authenticate/login" button to get a link to change his password, clicked on the link and then got this error message.

Club Number is 782685
Vic's email address is vic_jeni_jae@msn.com You might want to communicate with him directly.

Thanks for your help,
Mary Redman

Have him request a password reset and this time copy and paste the link text and paste it in his browser. Do not click the text.