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HTTPS cert issue for custom domain

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3 years 5 months ago #86931 by Hemme
Hi, I'm getting a "We were unable to create / renew a HTTPS certificate for your custom domain: www.islandfoghorns.org " notification for our site.  The custom domain is good through 2023.  Can you help me diagnose the issue?
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Chris Hemme (1109 Island Foghorns TM)
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3 years 5 months ago #86947 by SteveTheTechie

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You'll see Jan 29th and Feb 5th in your admin messages:

[Sat Jan 29 08:02:48 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 5 08:01:27 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 12 08:00:23 2022 GMT - Renewal Loop] Cert Expires: Fri May 13 07:00:21 2022 UTC [islandfoghorns.org.crt]
Hemme:  What you see in your admin messages when you log in will not be the same as our log entries that Richard posted above, but there should be a date correspondence with our log entries.  Our log entries tend to be more technically worded in nature and worded more for our use in troubleshooting issues.
The following user(s) said Thank You: rhtaylor3
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