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HTTPS cert issue for custom domain

  • Hemme
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HTTPS cert issue for custom domain

3 years 6 months ago
#86931
Hi, I'm getting a "We were unable to create / renew a HTTPS certificate for your custom domain: www.islandfoghorns.org " notification for our site.  The custom domain is good through 2023.  Can you help me diagnose the issue?
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Chris Hemme (1109 Island Foghorns TM)
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  • rhtaylor3
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Re: HTTPS cert issue for custom domain

3 years 6 months ago
#86946
The certificates automatically renew and your DNS is correctly configured to work with FTH. Occasionally server to server traffic (such as between a web host and the cert authority) will skip a beat. (Similar to a web page that is only briefly unavailable). A subsequent automatic cert renewal will succeed and this is the case for your site. Nothing to diagnose this time.

You'll see Jan 29th and Feb 5th in your admin messages:

[Sat Jan 29 08:02:48 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 5 08:01:27 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 12 08:00:23 2022 GMT - Renewal Loop] Cert Expires: Fri May 13 07:00:21 2022 UTC [islandfoghorns.org.crt]
Richard Taylor
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Re: HTTPS cert issue for custom domain

3 years 6 months ago
#86947
...

You'll see Jan 29th and Feb 5th in your admin messages:

[Sat Jan 29 08:02:48 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 5 08:01:27 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 12 08:00:23 2022 GMT - Renewal Loop] Cert Expires: Fri May 13 07:00:21 2022 UTC [islandfoghorns.org.crt]
Hemme:  What you see in your admin messages when you log in will not be the same as our log entries that Richard posted above, but there should be a date correspondence with our log entries.  Our log entries tend to be more technically worded in nature and worded more for our use in troubleshooting issues.
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