New member not receiving login- set password link

Gary Seale - T-Werx TM in Cedar Park, TX Club # 06042302

We have a member who is entered into the system, However when they attempt to establish a password the e-mail does not arrive to allow them to participate. (create a password)
Her name is Ann Glenn
Annglenn@austin.rr.com

Please help.

Thanks
Gary Seale 512-529-7045

Thank you. Please check your e-mail inbox and spam/junk mail folder for your authentication key and instructions. You may close this dialog now.

I can see the email with the password instructions going out to her.Mar 8 01:29:30 toastmastersclubs sendmail[14237]: 3281TTXL014234: to=<annglenn@austin.rr.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121483, relay=pkvw-mx.msg.pkvw.co.charter.net. [47.43.26.7], dsn=2.0.0, stat=Sent (ZicTpn6dvJAEfZicTplGxO mail accepted for delivery)