Cannot receive Dropbox password reset links at FTH officer addresses

Sorry if this is a duplicate post. I tried submitting once before, but I'm not seeing it show up and my profile still says zero posts.

I am trying to reset the password for a Dropbox account that uses our club's vpe-3852@toastmastersclubs.org email address, but I never receive the login link.

• If I send an email manually to vpe-3852@toastmastersclubs.org, then it shows up in both my gmail and my work email as expected.
• If I try to reset my personal Dropbox account password, I get the email immediately.
• I am transitioning from President to VPE and I am not able to reset the President password either (both officer email addresses are currently going to me and both work in all other cases).
• In our FTH site:
  • I have no-reply@dropbox.com and dropboxmail@dropbox.com in the whitelist
  • I have no entries in the blacklist
  • I have UN-checked 'Use the "Crowd-Sourced" Email Black List'
  • I have turned the SpamAssassin threshold to 7.0 (the most lenient).

I believe the last time I got an email from Dropbox to president-3852@toastmastersclubs.org was on 02/10/2023 (from no-reply@dropbox.com) or on 02/17/2023 (from dropboxmail@dropbox.com).

I was able to simply share the password with the incoming President (who can now change it himself), but the outgoing VPE is not a member of the club anymore. I can try to reach out to get the password, but I'm worried about future situations when that may not always be possible.

Is there anything else we can do or information you can provide from your end?

Please post the full email header from the email you received for the successful password reset to your personal account. It will have the IP address they are using for that service email.

Thanks for the quick reply! Is this what you're looking for? Looks like they use Amazon SES. I redacted my personal email, but otherwise this is unchanged.

Delivered-To: xxx+dropbox@gmail.com Received: by 2002:ac8:7650:0:b0:401:e265:b72b with SMTP id i16csp205305qtr; Mon, 26 Jun 2023 12:19:12 -0700 (PDT) X-Google-Smtp-Source: ACHHUZ7DVWkbzbCb41AjtFGeGSULFJec59fMvjqTSo/L9GZPFq7MXEaQwBUmPrZ+YSak4ZbAOUO0 X-Received: by 2002:a05:6870:3845:b0:1a9:9847:b485 with SMTP id z5-20020a056870384500b001a99847b485mr24424518oal.2.1687807152686; Mon, 26 Jun 2023 12:19:12 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1687807152; cv=none; d=google.com; s=arc-20160816; b=hMefyzzuKSxlO3eRkwnLYDwlj0T2iaUTaU8mJRjp++MH4/Wk9hrOVgsmH4cKcabDHI ka+4nZrQ5E8g6wsSVeZexZMGiyb9qLVRw8NbQylpBbvGIpG1ypoVluI7rJp0a/WwCm3B ONUFuniufgaNUYIt7T9hxBE4EiZ3RN5YWxDx04danDrZ6P4t14IzQi1h8cZSQ8s/9tMc 5MYL6GVyGqU6+ETlVSUaoBoEQ35NS8hTnDW8wBg25nhf7tI9UX4NZpYmqSuahOzNXCnt lyNLcYYDxQGgWzOQ7s5eQxPqgAs60A3Py9otTY8UJTA38guseh2EmsDM4VvfvIYtYnpz Yiqg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=feedback-id:message-id:date:subject:cc:to:from:mime-version :dkim-signature:dkim-signature; bh=CaXYbQxUIR5rxYvSvrdUm8PId4laOb8fHXcGRBNoMd4=; fh=j7fEFD1b3QU+gugdxnY5rRG7ZfV3P5D5CoXoJiJi6Nk=; b=Rh5bQe/tNnHh9BjFRkwb83i/S4ggStyrA6/L8HUIrRoBZivge3h1bKqXaQ6TKCDfH5 mpMZu9Q6B1Xr0ukF9xQfynKPGlsgzhvHtG/EtCpI7Q0H7UkyXeaZAaGZkxMbrvFY6WWL sYv7xcDLsj91/2G+wVOjQ1NljHEsxBfrmUTCo7KIcV7XAtdmRZHaxJCloRXJkQ6/7lkJ 4UnjrDUqwCrcSC8WZ1uQT9vUsiXIsI2X1LCJmyrqgJLtF1NnLltuBwF5djhS1+SlDuNH EN2ENH1PzzURDZ7BfxWP73DN+2MoY4I5WylKJ16kCv5aU1en9P/YLAjlEwwoHXlgzI9k PV2w== ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@dropbox.com header.s=r5myzfgzmf5avd52enlz26w2lw2dobsj header.b=C0aXTcBV; dkim=pass header.i=@amazonses.com header.s=hsbnp7p3ensaochzwyq5wwmceodymuwv header.b=SJQ8qClP; spf=pass (google.com: domain of 01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com designates 54.240.60.150 as permitted sender) smtp.mailfrom=01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=dropbox.com Return-Path: <01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com> Received: from a60-150.smtp-out.us-west-2.amazonses.com (a60-150.smtp-out.us-west-2.amazonses.com. [54.240.60.150]) by mx.google.com with ESMTPS id w12-20020a63fb4c000000b0053074c54c3fsi5442026pgj.868.2023.06.26.12.19.12 for (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Mon, 26 Jun 2023 12:19:12 -0700 (PDT) Received-SPF: pass (google.com: domain of 01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com designates 54.240.60.150 as permitted sender) client-ip=54.240.60.150; Authentication-Results: mx.google.com; dkim=pass header.i=@dropbox.com header.s=r5myzfgzmf5avd52enlz26w2lw2dobsj header.b=C0aXTcBV; dkim=pass header.i=@amazonses.com header.s=hsbnp7p3ensaochzwyq5wwmceodymuwv header.b=SJQ8qClP; spf=pass (google.com: domain of 01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com designates 54.240.60.150 as permitted sender) smtp.mailfrom=01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@email.dropbox.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=dropbox.com DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=r5myzfgzmf5avd52enlz26w2lw2dobsj; d=dropbox.com; t=1687807152; h=Content-Type:MIME-Version:From:To:CC:Subject:Date:Message-ID; bh=7eMOLBxbZ/Tr1ngn8n4oa+33m4zkDOCqxK18Lj8mGGY=; b=C0aXTcBVpQML7IIzTIoP9Ad2GCG19Sli3yYZ/684qEbgNwSgmx0kiRb2DV//RXg+ fHYdcKeOAkHek3/1I/acmtKMDqwFjPxEQl2wBjRunOHTJPbXrrjpFqxbjxt24q7kncw ceySKJU4F1mlMS9qjJRx0bX52/iJnwmRAmM5XyzM= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=hsbnp7p3ensaochzwyq5wwmceodymuwv; d=amazonses.com; t=1687807152; h=Content-Type:MIME-Version:From:To:CC:Subject:Date:Message-ID:Feedback-ID; bh=7eMOLBxbZ/Tr1ngn8n4oa+33m4zkDOCqxK18Lj8mGGY=; b=SJQ8qClPIlt0TjONQ0thjdD0Zr29bUcxPNmBcHg+xW6KCE5HatqpZELG2GlfSyvV Ie1YhmQ01hSXNjdR09x65uVXyNBUobyg1rq1Xvt/dVdPXV7TTJ0pjs86RU++3+Vo04H ZLOFXPC9fqwyWKR9Ez2Qp7tkmjhttYJUUNafzWnk= Content-Type: multipart/alternative; boundary="===============4974519571684252314==" MIME-Version: 1.0 From: Dropbox To: xxx+dropbox@gmail.com CC: Subject: Reset your Dropbox password Date: Mon, 26 Jun 2023 19:19:12 +0000 Message-ID: <01010188f925503d-b0b1b41b-6085-4df2-9fd2-26cc6901b855-000000@us-west-2.amazonses.com> X-Dropbox-Message-ID: 12149007176614257038 Feedback-ID: 1.us-west-2.C1J9pRCK9rJULWC8wBKFbk8/mhlW6tSneJoML9ymcSA=:AmazonSES X-SES-Outgoing: 2023.06.26-54.240.60.150

 

(Also, sorry I double posted this. Didn't notice it needed moderator approval until I submitted the second time.)

Please try now.

It works now, thanks! Is there anything I can do to prevent this from happening again? Sounds like it was a change on Dropbox's end that you had to react to.

Tell Dropbox not so send out spam!