Undeleted Member Option Greyout

Hi Support,
We recently had a member who was an officer serving as a newly-elected President since July 1st  leave and delete their profile altogether  sometime between August 19-20, 2023.

Based on reviewing documentation, there is a function called Undelete People under Membership Management that was said to allow for recovery profile provided the recovery is made within 30 days. 

support.toastmastersclubs.org/2011-10-23...er-a-deleted-memeber  

However, the Undelete People function appears greyed out.

Attached are three screenshots
1. Screenshot Message that appears upon logging in as an admin that seems to imply no way to recovery the profile.
2. Screenshot showing the President email now missing  (FTH Admin> Email & Contact Forms>Club Email Addresses) due to the deletion
3. Screenshot show that Undelete People option is greyed out  (FTH Admin> Membership Management> Members).

Is the Undelete People option still available? Is there another way to undo a deletion made within only the last 7 days?

Thanks for your support

Anthony

 

The 'Undelete People' option only applies to members deleted using the 'Delete People' tool.
If a member exercises their right to be removed, that is permanent.

Forget Me! Click this button ONLY if you wish to be deleted from the system for this club.

NOTE: There is NO UNDELETE & NO UNDO for this! You will be logged out and your information will permanently be gone!