After login, any left menu item requires login again, and again

Understood that FTH has not changed, however since this appears to be happening to more clubs, possibly only those using corporate managed computers, what would be helpful to us is to know how the login is managed since enabling everything we can manage through the browser settings (allow all cookies, etc.) isn't helping. I had previously posted the cookies info both from my personal computer and from my corporate computer in this thread hoping to get an analysis of what could be missing/different. Hopefully someone can provide an answer. Also this appears to have occurred after a Microsoft update was applied but that may have been a coincidence.

Matt,

Does your company use Zscaler for VPN? Our club is a corporate one and we have the issue. Our president investigated with our IT dept. and learned that Zscaler made some change. We submitted a ticket about it, but don’t expect it will be resolved soon since it’s not impacting our business. But, we are hopeful it will get fixed.

mxtaylor wrote:

On our club website, I click member login, login successfully and then any member only link on the left menu, for example "Meeting Agenda" requires a login again.
So I login again and then it just repeats the same symptoms. Tried with Chrome v129 and Edge v128. I am using my work computer (Microsoft) so I'm thinking that a cookie isn't getting saved due to some new security policy my company enforced?

However, I CAN login as Site admin and bring up the admin console, but I see that is not a URL, but a CGI call so maybe therein lies the difference?

Thanks, Matt


 

Matt, are you still able to log in as admin and make changes, e.g. to the agenda?

Yes the admin panel is still accessible, including any link that uses a javascript to create a pop-up like "Quick Role Sign-Up" still work, but html links like " Meeting Agendas " lose the session's login status.
I suggest a deep dive into the cookies presented earlier in this thread to help determine what mechanism FTH is using to preserve a login session since knowing that could point to a possible solution.
 

Matt please stop cross posting. You already have a ticket open.

If you are using a work computer please ask your IT department what they changed. FTH is a volunteer run service and we don't have the technical staff to debug your work computers environment.

I suggest until they find out what your work has changed you use a non work computer or your private cell phone or tablet.

Apologies - I thought I was contributing to the same post not cross-posting. I was trying to provide some additional information since many clubs are having the same issue just recently. If I can figure out why it is no longer working for my club I'll try to find another place to share the solution.