New member does not get authenticate email

Club #03193346 Advanced Leaders Lab

When a new member attempted to login as a first time user to , he followed instructions and did not put in a password.

He attempted several times, and never received the email with the link to set his password. He checked Junk, Spam, Deleted -- but no email.

Then, as an admin, I went in and saw this error message: 

How can this be fixed?

who is "he" ?

HAKAN TELENIUS

   
 

We are sending the email to his email telenius@shaw.ca, and his email service is accepting the email.
Have hime look in his spam folder or contact Shaw with the last 2 log entries and ask them what they did with his email.

SUCCESS (Form Email) Tue 2026/05/19 17:31:53 UTC Club:[3193346] From:[server@toastmastersclubs.org] To:[telenius@shaw.ca] CC: Subject:[Advanced Leaders Lab (ALL) Member Authentication E-mail For Hakan Telenius]

SUCCESS (Form Email) Tue 2026/05/19 19:57:45 UTC Club:[3193346] From:[server@toastmastersclubs.org] To:[telenius@shaw.ca] CC: Subject:[Advanced Leaders Lab (ALL) Member Authentication E-mail For Hakan Telenius]

May 19 17:31:54 toastmastersclubs sendmail[3613447]: 64JHVrBI3613443: to=<telenius@shaw.ca>, ctladdr= (1001/1001), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=31941, relay=shw-central.mx.a.cloudfilter.net. [3.96.81.40], dsn=2.0.0, stat=Sent (POILwYkpA2NhiPOIMwqRys mail accepted for delivery)

May 19 19:57:46 toastmastersclubs sendmail[3770939]: 64JJvjsw3770929: to=<telenius@shaw.ca>, ctladdr= (1001/1001), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=31941, relay=shw-central.mx.a.cloudfilter.net. [15.222.199.59], dsn=2.0.0, stat=Sent (PQZWwi7MOMrHcPQZWwSDwC mail accepted for delivery)

He gets the first email, but not the second one with a unique link that lets him set his password.