Important: when posting, please provide your Club Number at a minimum, and as many details as possible.
For further info, please read This page before posting.

New member cannot activate FTH account (Club 1248)

  • Morningstars
  • Morningstars's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thanks: 0

New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99149
We have a new online member who lives in China. He is unable to activate his access to the FTH website, although he does receive the email to do so. What might be the reason for this? (He is tech savvy by the way.)
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 11830
  • Thanks: 3813

Re: New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99150
Because of spam and server abuse a lot of China is blocked from using FTH servers. I would need his Internet IP address to see why he can't get access.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
  • Morningstars
  • Morningstars's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thanks: 0

Re: New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99151
I have had this reply from member:
192.168.50.1
192.168.1.2
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 11830
  • Thanks: 3813

Re: New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99152
Sorry but those are not Internet IP addresses those are internal local network IP addresses. 

Have them use a site like.  whatismyipaddress.com/
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
  • Morningstars
  • Morningstars's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thanks: 0

Re: New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99153
1.50.250.53
Is this more like it?
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 11830
  • Thanks: 3813

Re: New member cannot activate FTH account (Club 1248)

2 weeks 6 days ago
#99154
That IP now has access for now. If there are any issues from the server end in the future it may become blocked again.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
Moderators: Brian, Heni, Pam, rhtaylor3, NotLiable, NSB, jgavin, Lcala305, peterb323, DebbieT
Time to create page: 0.139 seconds

Latest Forum Posts

Copyright © 2025 FreeToastHost 3 Support. All Rights Reserved.