TOPIC:

We have two members who have paid in full and are reflected as members in good standing with Toastmasters International.  They accepted the invitation to Free Toast Host about a week ago but are still showing up with a line through their name on the Membership Management application.  Can you assist to rectify this?  I can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it..  Thank you!

We need your club number to investigate any issues with your site.

Always place your club number, club name with your signature at the bottom of your message. To do this simpler: Set it up in your profile settings on this website, so it will automatically appear once you send,,,.Like mine and rhtaylor3

Without the club number, which can be added to your account profile's signature, here are some questions to help troubleshoot why the strikethrough their name still appears after clicking "agree" to the email from This email address is being protected from spambots. You need JavaScript enabled to view it. for opting in to club's mailing lists :

1. Since members sometimes use different email addresses for Toastmasters communications and payment transactions on applications, does the email address on the Membership Management module match the one that the recipient received to opt-in?
2. Since Toastmasters.org and ToastmastersClubs.Org aren't directly linked or integrated, have you contacted the officer who sent the opt-in email regarding the email address used for the invitation and whether an email confirmation was received to confirm how this FreeToastHost invitation was "accepted"?

It's 8348. Thank you Richard!

Thanks Linda.  I went into my profile and did not see any place to add my club number.  Can you advise?  Many thanks again!

Elise Antonelli
Babylon Babblers Toastmasters club #8348

Thank you Jliu! The email address I used to invite the members to Free Toast Host conforms to the email address in our club roster on the Toastmasters.org site. However that is a good idea to ask them to forward the communication they received from Free Toast Host. Thanks!

Go to the top of page and click on update profile

Most questions are answered in the Documentation please read here about profiles
support.toastmastersclubs.org/doc/item/getting-help

Also resend the opt-in emails to your new members , docs are here.
support.toastmastersclubs.org/doc/item/m...ip-panel#add-members

Hello Brian,
I have researched all the documents and nothing sheds light on why a member, who received an email acknowledgment of her Free Toast Host registration and who completed the activation, is still showing up with a line through her name and cannot access the Free Toast Host site. This is the second time I have sent her an invitation and she has tried to register.
I would be grateful if you or one of the other administrators could troubleshoot this particular issue for us.

We are club #8348 Babylon Babblers and the member is Jaree Kiatsuphimol.

Thank you!

Elise Antonelli
Vice President, Education
Babylon Babblers Toastmaster club #8348
mobile 631-599-0152

Thanks for the follow-up Elise. One thing to note; Toastmasters International also sends a welcome opt-in email when someone joins. FreeToastHost is not part of TI and has no dual or cross functionality with Toastmasters.org. Something to keep in mind when guiding new members through the process of joining your club website.

I ran a new member account on my club site.



The above image is the FTH email log when the account is created and displays RT in the club member list.

The FTH email log for both of your strike through members looks like the image above.



I selected the Opt-In link in the email and this image shows the new entry in the FTH email log along with RT in our member list. The new entry confirms that FTH processed my opt-in and I received the welcome email (the second email) from the club website.

What does this mean? Based on the FTH email logs it appears the two members have not yet accepted the opt-in email.

Your members should also be able to confirm if they saw a new web page open when they selected the opt-in (AGREE) link in the email. It looks like this (with your site information of course):

www.goodmorningtoastmasters.com/index.cg...3&_=1638587253.57601

You have the ability to track these opt-in emails yourself. Please visit the following page and check the settings in your site.

support.toastmastersclubs.org/doc/item/m...-management-settings