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Member can't log in

  • sweetpea16
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Member can't log in

7 years 9 months ago
#72965
Hello FTH team, One of our members hasn't been able to log in for a few days. When she tries to reset her password and uses the link provided, she receives the error message as attached. I can see that other members (including me) have been able to log in. I'd appreciate any assistance you can offer.
This is the message:to ' There was an error with your login -- the Session ID attached to your e-mail (TuugHUOgOvEsG0le9V02aSTiG) was not valid. Please check to make sure the full link from the most recent email was sent when clicked.' She said it has occurred with each link sent.
Thanks,
Suzy Molloy DTM
#648004 Serendipity Toastmasters Club
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Re: Member can't log in

7 years 9 months ago
#72966
1) we will need specifics, Who?
2) what browser and and OS and version?
3) nothing was attached.

Email links are only valid once.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Member can't log in

7 years 9 months ago
#72995
Thanks Brian, Here's the information: Member Name - Olga Kolakova, she is using Chrome Version 70.0.3538.110 2018.
Attached is the message that she is receiving
This attachment is hidden for guests.
Please log in or register to see it.
Thank you.
Suzy Molloy DTM
#648004 Serendipity Toastmasters Club
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Re: Member can't log in

7 years 9 months ago
#72998
Have her click the reload button at bottom of you club website.

The links in the emails are only good once.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Member can't log in

7 years 9 months ago
#73005
Thanks Brian, I'll let her know. We appreciate all you helpful people at FTH.
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