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new members not receiving opt-in emails

  • KimK
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new members not receiving opt-in emails

1 year 8 months ago
#94212
Greetings from Elkridge Speakers Club, #5902. We have three new members who are not receiving opt-in emails. Is there a reason this could be happening? I have sent multiple times, asked them to check the email addresses I have entered, and to check trash and spam. Because there are three of them, I am thinking there is a glitch somewhere or something I'm doing wrong (though I don't remember this happening before.)

Thanks for your help!
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  • Pam
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Re: new members not receiving opt-in emails

1 year 8 months ago
#94214
They all seem to have different issues:
Aimee - "Invalid/Bounced Out Recipient Email Address; 5 Retries." Is her address correct? Perhaps a .org rather than .com ?
Adele - "stat=Sent" - this usually means it has been sent to her provider - could be in her junk mail folder, or she needs to make @toastmastersclubs.org a safe sender
Pamela - "Queued mail for delivery". I think this could be a hotmail issue - please also ask her to set @toastmastersclubs.org as a safe sender
Please refer to this documentation for support.toastmastersclubs.org/doc/item/e...embers-receive-email
 
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  • Brian
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Re: new members not receiving opt-in emails

1 year 8 months ago
#94216
aimee.miller@fulbrightmail.com is not a valid email address.

adeledevoe@yahoo.com make sure they add server@@toastmastersclubs.org and agenda@@toastmastersclubs.org to their contact list

pirvinewilliams@hotmail.com make sure they add server@@toastmastersclubs.org and agenda@@toastmastersclubs.org to their contact list

make sure Adele and Pamela check their spam junk folders
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • KimK
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Re: new members not receiving opt-in emails

1 year 8 months ago
#94291
You were right on! And all three are now in our system and on their way. (It took a little time to finish this out on our end because one of the three has been out of the country.)

We so appreciate your help.
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  • KimK
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Re: new members not receiving opt-in emails

1 year 8 months ago
#94292
Thank you for the detailed response! All three are now in our system and ready to go.
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