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If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

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Authentication Email Not Sending

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Authentication Email Not Sending

12 years 4 months ago - 12 years 4 months ago
#35993
We recently added new members to our club. I added their information to the Member Management section and they received the initial email. They are able to locate their name when signing in and click Authenticate/Log In. The email is never sent to them to create a password. I verified the email is correct. One particular person encountering this issue is Melissa Hardin. Please help!

Melody Mahr
Sergeant at Arms
Club: 2979094
2979094.toastmastersclubs.org/
Melody Mahr
Sergeant at Arms
Club: 2979094
Last edit: 12 years 4 months ago by mmahr2.
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Re: Authentication Email Not Sending

12 years 4 months ago
#35995
The emails are being sent and accepted by the macy's email service, have her check her spam email

Jun 2 16:12:59 toastmastersclubs sendmail[5204]: s52GCrRL004820: to=<melissa.hardin@macys.com>, ctladdr= (501/502), delay=00:00:06, xdelay=00:00:00, mailer=esmtp, pri=120912, relay=smtp1.macys.com. [208.15.91.128], dsn=2.0.0, stat=Sent (s52GCxDi014621 Message accepted for delivery)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Authentication Email Not Sending

12 years 4 months ago
#35997
Thank you. She checked her Spam and she did not receive an email. What can we do from this point to get her access to the website?
Melody Mahr
Sergeant at Arms
Club: 2979094
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Re: Authentication Email Not Sending

12 years 4 months ago
#36004
I just sent the authenticate again, if she does not receive it have her give this to her IT department and have them trace what they did with the email

Jun 2 18:54:26 toastmastersclubs sendmail[14675]: s52IsJfw014299: to=<melissa.hardin@macys.com>, ctladdr= (501/502), delay=00:00:07, xdelay=00:00:01, mailer=esmtp, pri=120912, relay=smtp1.macys.com. [208.15.91.128], dsn=2.0.0, stat=Sent (s52IsPKN016146 Message accepted for delivery)

or

have her NOT use a work email address.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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