Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

authentication link not received

  • ewinger
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authentication link not received

11 years 7 months ago
#47701
Yesterday, member of club 9579 requested an authentication link to login to the club website. As Administrator, I received the email copy (without the actual link). But the club member did not.

We verified her email address was correct in membership management.

Is there anyway to check and see if an authentication link was sent out to her address? Or if there was a problem sending it?

Thank you,
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  • RogerM
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Re: authentication link not received

11 years 7 months ago
#47702
Did she check her junk/spam folder?
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  • ewinger
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Re: authentication link not received

11 years 7 months ago
#47703
Yes, forgot to mention that we checked her spam folder. We also looked for email "conversations" that her email client may have accidentally created.
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  • Brian
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Re: authentication link not received

11 years 7 months ago
#47704
How about a first name so we can trace her email?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • ewinger
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Re: authentication link not received

11 years 7 months ago
#47705
Karen
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  • Brian
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Re: authentication link not received

11 years 7 months ago
#47717
I just sent an authentication to her gmail and I can see gmail accept it. have her check her spam box

Mar 12 22:01:20 toastmastersclubs sendmail[15469]: t2CM1JQX015464: to=<kronninghall@gmail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120819, relay=gmail-smtp-in.l.google.com. [173.194.204.27], dsn=2.0.0, stat=Sent (OK 1426197680 131si152779qhf.49 - gsmtp)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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