Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Club member unable to receive emails

  • Amy Timpe
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Club member unable to receive emails

10 years 11 months ago
#53632
Hi, we have a member who has been in the system for a while and receiving emails, but she no longer receives them.

She has a .de email address (vs .com). How can I help resolve this. We added a test gmail.com email and that worked, so our thought is that something in the system is not recognizing a .de email account.

Club # 587637 Toasters R Us.

Please advise.

Regards,
Amy
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  • RogerM
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Re: Club member unable to receive emails

10 years 11 months ago
#53633
Amy,

Our developer may have to answer this.

Steve sending PM with member name to you and Brian.
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Re: Club member unable to receive emails

10 years 11 months ago
#53634
Thank you Roger. I'll wait for Steve's PM since there are a lot of Steves on the dropdown list and will provide the details to him.

~Amy
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  • RogerM
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Re: Club member unable to receive emails

10 years 11 months ago
#53635
SteveTheTechie is our developer.

I wanted to make sure that your member's identity was not compromised in the open forum, so I was able to locate the member based on your description of the emails. I sent him the member's name.
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Re: Club member unable to receive emails

10 years 11 months ago
#53637
Amy,

At Steve's suggestion, (he is working at the moment), I checked the email logs, and it shows that the email to the member at the .de extension was delivered. Have they checked their spam/junk folder? Also have them check their email settings for safe senders.
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Re: Club member unable to receive emails

10 years 11 months ago
#53638
Thank you Roger.

I have sent your information and suggestion on to the member and asked her to confirm.

~Amy
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