Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Speech Titles Not Saving

  • deedubbleyoo
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Speech Titles Not Saving

9 years 4 months ago
#63632
Hi,

As Area Director I have had reports from two different clubs in unrelated conversations that people have entered a speech title and saved it but it didn't actually get saved and therefore did not appear on the agenda. I have not been able to repeat the problem myself or to get more information from anyone who has had the issue.

Thanks,

Darren Walton
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  • Brian
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Re: Speech Titles Not Saving

9 years 4 months ago
#63633
I am sorry but the clubs need to report the issue directly to us using this forum.

There are so many reasons why things don't work and many are specific to the persons computer.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • deedubbleyoo
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Re: Speech Titles Not Saving

9 years 4 months ago
#63634
There can't be too many reasons why somebody who can view the agenda, and has saved speech information before is unable to save it when they go through the same process. Has session expiry changed recently?
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  • SteveTheTechie
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Re: Speech Titles Not Saving

9 years 4 months ago
#63635
deedubbleyoo wrote: I have not been able to repeat the problem myself or to get more information from anyone who has had the issue.
deedubbleyoo wrote: There can't be too many reasons why somebody who can view the agenda, and has saved speech information before is unable to save it when they go through the same process. Has session expiry changed recently?

deedubbleyoo,

Please have the clubs report issues in these forums themselves, as Brian is directing you to. Although I recognize that you are probably just trying to help out your clubs that you are an Area Director for, we will not jump through a lot of hoops on hearsay or "maybe problems". Also, jumping to concluding that there is an inherent issue with the system is a bit presumptuous... many times, it is user error.

If we can interact with the person that is having the issue and if we can determine via reproducing the issue that there is an issue on our end, then I will do a timely fix. However, we will not presume it is something to fix on our end until we have ruled out other potential causes... We need to interact with the affected users for that.
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