Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member having trouble logging in

  • fatthumbs
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Member having trouble logging in

9 years 5 days ago
#66046
North Suburban Toastmasters - Club 612

One of my members is having trouble logging in. She assured me that she clicked on her highlighted name. Her user info and password are saved to her computer. How can I help her?

Thank you.
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  • Pam
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Re: Member having trouble logging in

9 years 5 days ago
#66047
Has she ever logged on to the site? She might not actually have a password if she hasn't logged on before (I'm not sure what you mean when you say her password is saved to her computer)

Has she checked her cookie settings? support.toastmastersclubs.org/doc/item/cookie-settings

If she has logged on before and her cookie settings are good, ask her to try resetting her password (it can be the same as the previous one)

If none of that helps, please provide her first name, and what operating system and browser she is using.
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Re: Member having trouble logging in

9 years 5 days ago
#66049
Thank you Pam. She has been logging on the site for a while now and her password is saved so it is a new thing. I forwarded your suggestions to her and asked that she let me know if it is working. I am hoping a password change works. Thanks again!

Shirley Tracey
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