Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member can't log in

  • Jilly
  • Jilly's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 23
  • Thanks: 1

Member can't log in

7 years 8 months ago
#73944
Is there a known issue for members using Apple computers? I have a couple of members who can't seem to log on - one on her iphone, the other on her Mac laptop. The latter used to be able to log on with no difficulty, but now, even though she enters her name and password, and doesn't get an error message, the access doesn't unlock for her.
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 14001
  • Thanks: 4153

Re: Member can't log in

7 years 8 months ago
#73946
Their browser setup has to allow cookies.
support.toastmastersclubs.org/doc/item/cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The following user(s) said Thank You: Jilly
The topic has been locked.
  • Jilly
  • Jilly's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 23
  • Thanks: 1

Re: Member can't log in

7 years 8 months ago
#74000
Member has succeeded in logging in after clearing the data from her cookies list
The following user(s) said Thank You: SteveTheTechie
The topic has been locked.
Moderators: Brian, Heni, Pam, RichardT, NotLiable, NSB, jgavin, Lcala305, peterb323, DebbieT
Time to create page: 0.146 seconds