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Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Longtime members unable to log in

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Longtime members unable to log in

7 years 7 months ago
#74396
Hi there,

A couple of our club's (Toasters Digest, #714439) longtime members are frequently unable to log in. Please see the attached screenshot. Password resets aren't fixing this problem either.

Anyone know what is wrong? Thanks in advance for your time and help.
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Re: Longtime members unable to log in

7 years 7 months ago
#74397
Hi there,

A couple of our club's (Toasters Digest, #714439) longtime members are frequently unable to log in. The message that pops up says "You must be added by the website administrator and have approved your addition to this website before logging in." (Please see the attached screenshot.)

This has happened to me when I try to log in as a member (not as the site administrator), and also happened to another member who has been with us since January 2018.

Do you know what is wrong? Thanks in advance for your time and help.
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  • Brian
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Re: Longtime members unable to log in

7 years 7 months ago
#74398
Are you typing your name, login or your email address in the login box?

Did you read this carefully when you entered the login ID in your user profile?
You can enter an username for logins if you prefer to use it rather than having your name shown for log ins. If you enter this, you must use it--your actual name will not be shown and will not be recognized.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Longtime members unable to log in

7 years 7 months ago
#74399
Hi Brian,

I typed in my username. (My settings have a username. I do not use my actual name or my email address to log in.) I've asked the other member if she uses her name or her email address (she doesn't have a username for logins).

Thanks again for your help!
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Re: Longtime members unable to log in

7 years 7 months ago
#74400
server is probably busy, try again in a couple of minutes
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Longtime members unable to log in

7 years 7 months ago
#74401
Hi Brian,

To clarify, this has been happening on and off. Login will not work for up to a day's time and then start working again the following day. (The other member told me something similar.) In my case, I think I've been experiencing the problem -- off and on -- for over a week.

Thanks,
Annat
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