Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

New Member Can't login

  • nrpardee
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New Member Can't login

7 years 6 months ago - 7 years 6 months ago
#74408
I added a new member, but he can't login. He enters his email, which I verified with him viewing my entry in FTH. He clicks on the button, and enters nothing in the password. I'm pretty sure he has cookies enabled, but I'm asking him explicitly.
We initially had him with one login, but the email was the wrong one. So I deleted that, and made a new entry for him. Probably doing something obvious but can't sort it out. First name Mihir
Thanks
Last edit: 7 years 6 months ago by nrpardee.
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Re: New Member Can't login

7 years 6 months ago
#74409
We need at least a first name
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The following user(s) said Thank You: nrpardee
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Re: New Member Can't login

7 years 6 months ago - 7 years 6 months ago
#74411
Added first name of person to initial request.
Last edit: 7 years 6 months ago by nrpardee.
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Re: New Member Can't login

7 years 6 months ago
#74416
There are 2 membership entries for Mihir.

Which is the required email address? The fix is different depending on which one is correct. Is it the gmail address or the one ending edu?
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Re: New Member Can't login

7 years 6 months ago
#74452
the gmail address is correct. I deleted the other one as the site admin but guess that didn't fully "take". Note: for some reason I didn't get notified of the latest update, which is why I responded slowly. I thought the subscribe box was checked. Thanks much.
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Re: New Member Can't login

7 years 6 months ago
#74453
I still see 2 entries for Mihir
Remove the incorrect entry
Resend the opt-in email
Once the member has opted-in with the correct email. they should be able to log in.

Make sure they have their cookies setup properly.
support.toastmastersclubs.org/doc/item/cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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