Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
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Credentials no longer work / password reset no longer working

  • Chris Gillam
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Credentials no longer work / password reset no longer working

7 years 5 months ago
#74907
Hi,

One of our members is having some trouble logging in over the past few weeks. He is unable to sign in, and it seems as though our TM site randomly forgets his credentials. When he tries to reset his password, the link in the reset password email generates an error message (see image below) and he remains locked out of his account.



Any idea why this would be?

Our club is Alpha Beta Toastmasters, #2666972
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  • Brian
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74910
The email links are valid for 1 use only. Once the person sets the password they should never use the link again.

They will require a new link if they forget their password again.

Make sure they have their browser cookies set correctly using the information in the docs.
support.toastmastersclubs.org/doc/item/cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Jasons
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74912
The problem is that the password reset link doesn't work on the first use. Every time I get a new password reset email, the link is broken and generates the error message from the earlier screen shot.
I have cookies enabled on my web browser.
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74913
Copy and paste the text of the link into your browser, do not click on the link.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Jasons
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74914
Hi Brian,
Thanks for your prompt reply. When I copy the 'reset password' link into the browser, I get the same result.
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  • Pam
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74918
Do you belong to more than one club? Try logging out of all club websites you have access to, and close your browser before clicking the link. I suggest you force a new link (password request), as the original one might have expired by now.
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