Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Credentials no longer work / password reset no longer working

  • SteveTheTechie
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago - 7 years 5 months ago
#74944
I also use Gmail.

I am not able to reproduce the issue, but I use Chrome as my browser (a difference). However, you can predictably reproduce it, correct? (That may be important.)

What we will need to do is to dig down into your computer config a bit to look for any likely culprits and then try to *exactly* match each step you take when the issue arises, including what you have open in other browser tabs.

So....

1. Your computer config... What anti-virus/firewall software do you use, if any? What Gmail plug-ins are you using? What privacy settings / protection are you using in Gmail and in Opera? I am also interested in your Opera cookie settings...

2. Do you see this when you are only using one browser tab, or when you have multiple tabs open? If multiple, what other tabs are open? Are you already logged in as the admin in a different tab?

3. When the issue arises, does the screen switch immediately from the email to the website with the dialog showing the error? (what are the actual exact steps)
Last edit: 7 years 5 months ago by SteveTheTechie.
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  • Jasons
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74965
Hi Steve,
1. windows defender/firewall. No gmail plugins, default privacy and cookie settings.
2. Both multiple tabs and single tabs
3. The issue no longer arises, it seems to have gone away. I'm now able to change passwords as expected.

Thanks!
Jason
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Re: Credentials no longer work / password reset no longer working

7 years 5 months ago
#74966
One thing I noticed is that the password reset link automatically logs me into my account. Meaning anyone with just the link can login to my account (ie. they don't need to know my username).
I think it's pretty standard for password resets to force you to login after you reset your password as an added security step. I'm not sure how big a deal this actually is, but thought it merited mention.
Jason
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