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If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Automated welcome email address wrong person

  • tanin
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Automated welcome email address wrong person

6 years 11 months ago
#77909
The email was sent to, say, "John@somemail.com". But the beginning says "hello Jane". John and Jane are our club's members.

Every automated welcome emails from FreeToastHost seems to say "Hello Jane" regardless of the destination email. This has been happening for a few months (as far as I can remember).

Here's the email:
Hello Jane:

Welcome to the Peak Speakers club website. The URL of this website is
www.peakspeakers.org

You have been setup as a member of this website. As a member you can sign up for roles, update your profile including social media links, your photo, and other information, download member only files, sign up as a mentor or offer to mentor another member, and more.

To login, visit the club website and click the "Member Login" link under the "Members Only" section. If this is your first time logging in as a member, or if you forgot your password, you leave the password section blank and click the "Authorize / Login" button. You will be sent a login link via e-mail. Click that link, then you will be prompted to set up a custom password. This is a password that *you create*, the administrator does not assign your password.

You can access the FTH 2.0 Users Guide at < support.toastmastersclubs.org/doc >

If you have any questions, let me know.

Thank you and enjoy our club website!

[Our president's name here, which is correct]
PeakSpeakers
Administrator

Does anyone know why it happens and how to fix it?

Thank you!
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  • Pam
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Re: Automated welcome email address wrong person

6 years 11 months ago
#77910
Someone has entered actual values in place of the variables e.g. {{firstname}} {{clubname}} {{adminname}} {{weburl}}, so now every time you send out a welcome message you have to change and check the details. If you use the variables provided, the correct information will be substituted when the email is sent.

You might want to "reset welcome message to default". You'll have to send it to someone to save the changes - try sending it to yourself the see the output.
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