Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Members cannot access the Agenda

  • Zippmary1
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Members cannot access the Agenda

6 years 2 months ago
#80818
Hi, I have several members who are not able to access the agenda, they have tried multiple computers and multiple browser. I even resent them a opt-in email but they were still not able to get in?

Club number 595443. Members name: Eric Lei Cui cuilei1990@gmail.com and Lisa Qu, lavender.lisa@gmail.com,
and Jonathan Yu, jonyu.tm@gmail.com. The last two members are new to the club, Eric has been a member this past year and never had issues prior?

Can you please provide instructions on how they may access.

Thanks,

Mary Cooney
646-556-5232
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  • Brian
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Re: Members cannot access the Agenda

6 years 2 months ago
#80819
What is the problem they are having?
What is the exact error?

I was able to login as Eric, Lisa, Johnathan without any issues.

Have them check their cookies settings to this doc
support.toastmastersclubs.org/doc/item/cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Zippmary1
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Re: Members cannot access the Agenda

6 years 2 months ago
#80820
Three members have completely blank screens, no matter what browser or computer device they use. They cannot get on the agenda. See attached
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  • SteveTheTechie
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Re: Members cannot access the Agenda

6 years 2 months ago
#80821
Tell them to clear their browser cache:

support.toastmastersclubs.org/doc/item/clearing-browser-cache
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