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Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member Not Receiving Password Reset Email

  • Lauren12550
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Member Not Receiving Password Reset Email

3 years 7 months ago
#89979
I am an admin for my club's FTH site. I enrolled a new member and see him in the member list. He told me he's unable to log in to the site. He accepted the initial email and now his name no longer appears with strikethrough. When he attempts to log in, his name populates when he types his email address. He can't log in, and says the password reset emails are not coming to him. He has checked his spam/other folders. Do you know what might be happening? 

Here is my club info: 
Club #: 4507
Club name: Henry Hudson Toastmasters
Club website:  henryhudsontm.org/
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  • Heni
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Re: Member Not Receiving Password Reset Email

3 years 7 months ago
#89980
We would also need some idea of who the member is, so that we can try to track what is happening. A first name, or a first name plus an initial, should be enough.
 
Clubs #1137486 (D72) & #777940 (D61)
FTH Field Officer, District 72, (NZ)
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Re: Member Not Receiving Password Reset Email

3 years 7 months ago
#89987
The member's name is Craig Blake. 
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Re: Member Not Receiving Password Reset Email

3 years 7 months ago
#89988
Thank you for the update.

I see that Craig has a hotmail address. These sometimes cause a few problems. Craig should try using the settings for Outlook/hotmail in this doc: support.toastmastersclubs.org/doc/item/e...embers-receive-email and see if that helps.

If that doesn't work please let us know and someone can investigate further.
Clubs #1137486 (D72) & #777940 (D61)
FTH Field Officer, District 72, (NZ)
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