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One member not receiving emails from the list

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One member not receiving emails from the list

3 years 4 months ago
#90602
Good day. One of our members is not receiving emails from the mailing list. This started about 2 weeks ago. The email address is jbooth@cogeco.ca. He says his ISP made some changes about that time. His ISP's tech support has not been very helpful. Can you see if messages are being sent to him? Any other suggestions would be appreciated. Thanks.
 
David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/
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Re: One member not receiving emails from the list

3 years 4 months ago
#90604
Hiya. This is what his ISP has asked for:
Our email teams are currently looking for more info from the sending host to investigate. Here's what they are asking for below.
Our engineers are asking for the sending host to attempt a manual telnet session including the xdumpcontext, and then to provide the output when complete.


Thanks.
David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/
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Re: One member not receiving emails from the list

3 years 4 months ago
#90607
looks like they changed something between May 24 and May 30
Code:
May 24 15:39:23 toastmastersclubs sendmail[14932]: 34OFdMjX014929: to= , ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=131065, relay=mx.cogeco.ca. [129.158.33.68], dsn=2.0.0, stat=Sent (OK A3/9B-22675-BAF2E646) May 30 01:58:52 toastmastersclubs sendmail[2558]: 34U1Ra3x002555: to= , ctladdr= (501/502), delay=00:31:16, xdelay=00:31:16, mailer=esmtp, pri=292858, relay=mx.cogeco.net. [129.158.33.68], dsn=4.0.0, stat=Deferred: Connection timed out with mx.cogeco.net.


Here is what they asked for.
Code:
$ telnet mx.cogeco.net 25 Trying 129.158.33.68... Connected to mx.cogeco.net. Escape character is '^]'. 220 2.0.0 mx.cogeco.net ESMTP ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0) Fri, 09 Jun 2023 10:08:39 -0400 EHLO toastmastersclubs.org 250-mx03.cogeco.email-ash1.sync.lan says EHLO to 50.19.253.65:56488 250-PIPELINING 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-XDUMPCONTEXT 250 STARTTLS MAIL FROM:<aganda@toastmastersclubs.org> 250 2.0.0 MAIL FROM accepted RCPT TO:<jbooth@cogeco.ca> 250 2.1.5 Accepted for you DATA 354 3.0.0 continue.  finished with "\r\n.\r\n" Subject: Testmessage This is a test. . 550 5.6.0 Invalid header found (see RFC2822 section 3.6) 500 5.5.2 unrecognized command
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: One member not receiving emails from the list

3 years 4 months ago - 3 years 4 months ago
#90624
The tech support people at Cogeco have responded with the following:

Our Email Administrators have returned their findings regarding your inability to receive email from  This email address is being protected from spambots. You need JavaScript enabled to view it. 

IP  toastmastersclubs.org  uses to send, 50.19.253.65, is listed on Abusix. 50.19.253.65 is managed by  toastmastersclubs.org  so toastmastersclubs will have to submit a delisting on their IP. Once completed, delivery should be normal moving forward.

Thank you
Cogeco Technical Support


Thanks very much for your help Brian.
 
David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/
Last edit: 3 years 4 months ago by djbrophy.
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Re: One member not receiving emails from the list

3 years 4 months ago
#90626
Our IP address is not listed.

lookup.abusix.com/search?q=50.19.253.65IP 50.19.253.65 is not listed.Good news: you’re not listed!
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: One member not receiving emails from the list

3 years 4 months ago
#90655
Hi. I've passed that info along to Jeff, and then to Cogeco.

In the meantime, I had Jeff send a test message to our list (at about 4:30am today EDT) and I did not receive the message from the list. Could this be part of the problem? Thanks.

David
David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/
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