Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Please reset Email Bounce Count

  • TonyCefai
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Please reset Email Bounce Count

3 years 2 months ago
#91126
Hi,

Please reset bounce email count for TonyCefai@optusnet.com.au as I am unable to send emails to members.

Club number is 7851. Website is  holroyd.toastmastersclubs.org/

Thank you
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  • Pam
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Re: Please reset Email Bounce Count

3 years 2 months ago
#91131
You don't have a bounce log, and I don't see any issues with your email address, except that sometimes you use all lowercase letters.  email addresses should be case insensitive.  Some of our records seem to log the lower and mixed case versions of your address separately - I'm not sure whether that is a problem on our side or your ISP side.  All lower case seems to be working. 

What error message are you getting and what email address (include upper/lower case) are you using when you get the error?
 
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  • TonyCefai
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Re: Please reset Email Bounce Count

3 years 2 months ago
#91134
I have attached a screenshot of the email I am receiving when I email from TonyCefai@optusnet.com.au to members at "members-7851@toastmastersclubs.org".

Do you think it could be my ISP is the issue?
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  • Pam
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Re: Please reset Email Bounce Count

3 years 2 months ago
#91135
I'm not an expert in this area, but the way I read that, your IP address is on a blacklist - I did a search and it timed out almost instantly.

If you're on NBN, try resetting your router - mine changes IP address every time I do that.  Otherwise contact your ISP.
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  • TonyCefai
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Re: Please reset Email Bounce Count

3 years 2 months ago
#91142
Thank you Pam.

I reset my router which did not fix the issue but I did connect not using NBN and the email was sent successfully.

I will check with my ISP on why this is occurring.

Thanks again for your suggestions.
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  • Brian
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Re: Please reset Email Bounce Count

3 years 2 months ago
#91143
Read the message it tells you why the email bounced. Your ISP server is responsible for sending the email and it is the one that is blocked.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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