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Auto-notifications of role assignments not being sent to members

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Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92802
Hello: 
I tried to search documentation on this feature under global settings, but it is unclear to me how it is supposed to work. Our club has had this option checked for quite some time, however, members are never getting notifications of role assignments. We currently have global settings to notify the toastmaster and club officers of people taking or dropping a role in the next 1 meeting. Does auto-notify tie to this 1 meeting designation? We create agendas for several months in advance and assign members to roles far out. We hoped that auto-notification would immediately send the notice of their role assignment even if the meeting is a month from now. 

Club 8159 
Thank you for any assistance/guidance you can provide. 
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Re: Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92805
When you assign a role or the members signs up emails are generated.

Please give a specific example, agenda date, person involved and role assigned or selected.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92828
Hi Brian, 
I have been with this club for 2.5 years - auto notifications to role assignees have never gone out to anyone, ever. The only notices that have worked are the ones we have checked above. But the feature "Also notify affected members of role assignment changes made in the dated agenda editor" does not work and never has according to past members. If you want to check history, feel free to look at my profile: Christie McCaulley or our president and IPP Rita Hewell or Shamaine Wynn. We tried troubleshooting ourselves and testing it but it does not do anything. We did turn on "confirm" and that seems to be working. 
Screenshot of our current settings attached. 
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Re: Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92830
Hi again, 
If you need a specific instance to check: I just went in as admin and assigned Shamaine Wynn to humorist, Rita Hewell to timer, and myself to grammarian for the 7/31 agenda. None of us received an auto notification, and we have notifications enabled in our profiles. 
Thank you for investigating. 
Christie
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Re: Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92858
I can see all the emails going out toSUCCESS (Form Email) Wed 2024/05/29 16:07:12 UTC Club:[8159] From:["Toni Mitchell"<server@toastmastersclubs.org>] To:[shamaine.wynn@bcbsnc.com, grace.denton@bcbsnc.com, graceduling@yahoo.com, rita.hewell@bcbsnc.com, toinette.mitchell@bcbsnc.com, christie.mccaulley@bcbsnc.com, dedrick.moone@bcbsnc.com, adri.maisonet@bcbsnc.com, lisa.mccorkle@bcbsnc.com, damon.siler@bcbsnc.com, yokasta.crouse@bcbsnc.com] CC:[] Subject:[True Blue Toastmasters - Club 8159 2024-05-29 Meeting Notification: Role Change]

May 29 16:07:14 toastmastersclubs sendmail[15469]: 44TG7CF1015460: to=<yokasta.crouse@bcbsnc.com>,,,,,,,,,, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=421852, relay=bcbsnc-com.mail.protection.outlook.com. [52.101.40.0], dsn=2.0.0, stat=Sent (<202405291607.44TG7CF1015460@toastmastersclubs.org> [InternalId=183536837466230, Hostname=BY5PR12MB4292.namprd12.prod.outlook.com] 12202 bytes in 0.119, 99.562 KB/sec Queued mail for delivery)

Your email host is doing something with them, you will need to contact them. You can give them the second log extract to aid in finding the emails.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Auto-notifications of role assignments not being sent to members

2 years 4 months ago
#92874
Hi again Brian, 
I would like to clarify: we ARE getting for the very next week. What we are NOT getting is changes BEYOND one week. What you are showing here is changes made for the very next meeting. Can you check on notifications for meetings *further out* than one week? That is where we are not receiving notifications. I gave you specific examples for the 7/31 meeting. I can do another test if you need another example.

Christie
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