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Dues email isn't working for our Treasurer

  • sdo115
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Dues email isn't working for our Treasurer

2 years 1 month ago - 2 years 1 month ago
#93497
Earlier today, our Treasurer tried to use the "Basic Followup Email - UNPAID DUES" email button to send a reminder to our members. It has been hours and no one has gotten the email. Can you check it?
   

I sent out our next agenda using the agenda email function, and it worked. I'm not sure of anything else I can do myself to troubleshoot.
Thanks!

Sharel OConnell DTM
VP Education, Club Mentor, and Website Admin
Club 28677110
DTM - 2017
Member since 2009

VPEd of Capgemini Voices for Sustainable Futures (corporate club)
28677110.toastmastersclubs.org/
Last edit: 2 years 1 month ago by sdo115.
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Re: Dues email isn't working for our Treasurer

2 years 1 month ago
#93498
Damien also just send the agenda to me, so it isn't an issue with him sending emails from the tool. The issue seems to be only with the dues button.
DTM - 2017
Member since 2009

VPEd of Capgemini Voices for Sustainable Futures (corporate club)
28677110.toastmastersclubs.org/
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Re: Dues email isn't working for our Treasurer

2 years 1 month ago
#93499
I just logged in and send the dues using the Update and Send button

Code:
0 member payments updated and 18 dues notices sent!


checking the logs I can see the emails being created
Code:
SUCCESS (Form Email) Mon 2024/09/09 16:11:13 UTC Club:[28677110] From:["treasurer-28677110@toastmastersclubs.org" ] To:[cheryl.vervaet@capgemini.com] CC:[] Subject:[Dues Renewal Invoice for Capgemini Voices for Sustainable Futures Toastmasters Club]
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Dues email isn't working for our Treasurer

2 years 1 month ago
#93500
Interesting! Seems like the invoices were sent, not the "dues followup basic email".

He is trying to send the email with the email alias in his own Outlook now. If that works, we'll leave it at that this week. And then he can try the basic email form next week to catch any stragglers.

Thanks for the quick review.
DTM - 2017
Member since 2009

VPEd of Capgemini Voices for Sustainable Futures (corporate club)
28677110.toastmastersclubs.org/
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Re: Dues email isn't working for our Treasurer

2 years 1 month ago
#93510
Dues unpaid also works
Code:
SUCCESS (Form Email) Mon 2024/09/09 21:53:26 UTC Club:[28677110] From:["Toastmasters Club 28677110 on behalf of Admin" <server@toastmastersclubs.org>] To:[sharel.oconnell@capgemini.com] CC:[] Subject:[(Confirming Email) dues unpaid]
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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