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If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
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Why is FTH removing members email address which blocks them from logging in?

  • davinp
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Why is FTH removing members email address which blocks them from logging in?

5 months 2 weeks ago
#98614
I am the webmaster for Lake Ridge Toastmasters Club #8913.
We have an issue where FTH is replacing some members email address with noemail-XXXXXXXXXX@toastmastersclubs.org .
See attached screensho
When this happens, they are unable to log in. I have put their correct email address back in.
Why is this happening?

 

 
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  • NSB
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Re: Why is FTH removing members email address which blocks them from logging in?

5 months 2 weeks ago
#98615
FreeToastHost (FTH) removes member email addresses primarily to protect server reputation from high bounce rates or spam complaints. Emails are automatically removed or blocked if they bounce too many times, indicating they are invalid or non-working. Key reasons for email address removal in FTH include:
  • Excessive Bounced Emails: If emails to a member consistently bounce (e.g., too many failed deliveries), FTH removes the address to avoid being flagged as a spam source.
  • Shared/Duplicate Emails: FTH requires unique email addresses for members, unlike the Toastmasters International site, which may allow sharing.
  • Invalid/Non-Working Addresses: Invalid or blocked email addresses (e.g., due to business filters) are removed.
  • Security/Invalid Member Listing: If a member is moved to "Former Member" status, their email is removed from active distribution. 
Troubleshooting Advice:
If an email is removed, it often needs to be re-entered or corrected by a site administrator in the Membership Management section, as you have done.
Nancy
Verbal Expressions #5736
Leadership Lambda #8631
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  • Brian
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Re: Why is FTH removing members email address which blocks them from logging in?

5 months 2 weeks ago
#98616
Gmail make some changes and caused us some grief. we fixed the issued. Some gmail accounts had already been flagged as bad and removed.
Just add the email back to the account.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • 2977
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Re: Why is FTH removing members email address which blocks them from logging in?

5 months 2 weeks ago
#98622
I also just opened a support notice for the same issue.
i also just reentered all 14 of these deleted emails.
All were Gmail accounts although many Gmail accounts work fine.
it is my understanding that at least one of these had been previously reentered and were then deleted. Just sent a test email anon at the moment, none have been deleted
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