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Custom Domain Name Save Problem

  • Dansome
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Re: Custom Domain Name Save Problem

7 years 1 month ago
#72598
I waited the 24 hours as you instructed before attempting to change from our alias to the Custom Domain Name. I did the SAVE one time only. It was unsuccessful.
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Re: Custom Domain Name Save Problem

7 years 1 month ago
#72602
I did as you instructed. Cannot SAVE rosetoasters.com in Admin Console on our website for 7881.
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Re: Custom Domain Name Save Problem

7 years 1 month ago
#72605
I did as you asked, but with one, and only one, try to SAVE the custom domain in place of the alias, I still get the error I reported days ago.
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  • SteveTheTechie
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Re: Custom Domain Name Save Problem

7 years 1 month ago - 7 years 1 month ago
#72606
I did some more digging, and I think I may have something new to try...

Our cert generation log shows the following:
Code:
[Fri Oct 26 13:19:46 2018 GMT] Domain List (2 domains) = rosetoasters.com www.rosetoasters.com [Fri Oct 26 13:19:46 2018 GMT] Loaded/generated Let's Encrypt account key. [Fri Oct 26 13:19:46 2018 GMT] Loaded/generated private key for Certificate Signing Request (CSR) and loaded/generated encrypted CSR for these domains [rosetoasters.com www.rosetoasters.com]. [Fri Oct 26 13:19:47 2018 GMT] Registered/re-registered with ACME server and accepted Terms of Service. Account ID = 14899026 [Fri Oct 26 13:19:47 2018 GMT] Created token file [/tmp/certvalidation/acme-challenge/CwVGJ_XCzByh6eBl_nzabYaPTHXkqkTFsaybK82kOaE] for domain verification. [Fri Oct 26 13:19:47 2018 GMT] Created token file [/tmp/certvalidation/acme-challenge/HYhTPZT83FjFWghh0oRS29RweWsNihti011OfRJZ94M] for domain verification. [Fri Oct 26 13:19:49 2018 GMT] Domain verification results for 'rosetoasters.com': error. Invalid response from http://rosetoasters.com/.well-known/acme-challenge/CwVGJ_XCzByh6eBl_nzabYaPTHXkqkTFsaybK82kOaE: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>300 Multiple Choices</title>\n</head><body>\n<h1>Multiple C" [Fri Oct 26 13:19:49 2018 GMT] Deleted token file [/tmp/certvalidation/acme-challenge/CwVGJ_XCzByh6eBl_nzabYaPTHXkqkTFsaybK82kOaE] used for domain verification. [Fri Oct 26 13:19:52 2018 GMT] Domain verification results for 'www.rosetoasters.com': error. Invalid response from http://www.rosetoasters.com/.well-known/acme-challenge/HYhTPZT83FjFWghh0oRS29RweWsNihti011OfRJZ94M: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>300 Multiple Choices</title>\n</head><body>\n<h1>Multiple C" [Fri Oct 26 13:19:52 2018 GMT] Deleted token file [/tmp/certvalidation/acme-challenge/HYhTPZT83FjFWghh0oRS29RweWsNihti011OfRJZ94M] used for domain verification. [Fri Oct 26 13:19:52 2018 GMT] Could not generate the certificate--request_certificate() failed: Error creating new cert :: authorizations for these names not found or expired: rosetoasters.com, www.rosetoasters.com

The "300 Multiple Choices" phrase that shows up twice in the domain validation lines is interesting. So I looked for it in the Lets Encrypt support pages and ran across the following: community.letsencrypt.org/t/300-multiple-choices/35952

Essentially, it is saying that if you have an AAAA record in your DNS it will cause problems for Let's Encrypt cert generation... This is *new* information that we have not been previously aware of.

It turns out that you do have a AAAA record in your DNS per digwebinterface.com (see last line below)
Code:
rosetoasters.com. 3599 IN A 50.19.253.65 rosetoasters.com. 21599 IN NS ns1076.ui-dns.biz. rosetoasters.com. 21599 IN NS ns1067.ui-dns.org. rosetoasters.com. 21599 IN NS ns1040.ui-dns.com. rosetoasters.com. 21599 IN NS ns1091.ui-dns.de. rosetoasters.com. 21599 IN SOA ns1067.ui-dns.org. hostmaster.1und1.com. 2017060103 28800 7200 604800 600 rosetoasters.com. 3599 IN MX 10 mail.rosetoasters.com. rosetoasters.com. 3599 IN AAAA 2607:f1c0:100f:f000::2c3

Therefore, please remove any AAAA records from your DNS ... let us know when you have done that... We will have to wait a bit again. (usually a day or less)

I understand you may be a bit frustrated, but this is why we explicitly state that this is advanced stuff... there is really not a way to make it easier.
Last edit: 7 years 1 month ago by SteveTheTechie.
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Re: Custom Domain Name Save Problem

7 years 1 month ago
#72609
I removed the AAAA DNS records you asked me to. I waited 24 hours, and I still get the SAVE error when I try to specify my custom domain name of rosetoasters.com.
At 1&1 I also see two additional DNS records as follows:
Type Host Name Value Service
CNAME _domainconnect _domainconnect.1and1.com Standard Record
CNAME autodiscover adsredir.1and1.info Standard Record

Are these also screwing things up as did the two AAAA records that you had me delete?
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  • SteveTheTechie
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Re: Custom Domain Name Save Problem

7 years 1 month ago - 7 years 1 month ago
#72613
I was able to save the domain name in the admin console today (10/28/2018). Everything looks fine to me now. I am able to access the website via the custom domain name. I believe that removing the AAAA record was the key.

It looks like the cert was successfully generated on 10/26, per our admin tools. Perhaps you just did not wait long enough...
Code:
letsencrypt.key EXISTS. rosetoasters.com.key EXISTS. rosetoasters.com.csr EXISTS. rosetoasters.com.crt EXISTS. ssl_rosetoasters.com_tld.conf EXISTS. Cert Expiration Date/Time: Sat Jan 26 02:01:07 2019 UTC
Last edit: 7 years 1 month ago by SteveTheTechie.
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