email address***has been removed***

She was still listed in our bounce log... so no email would be processed.

I have reset the bounce count for her address... Have her try now.

If her email address starts bouncing again in the future, she may be blocked again.

Hi Steve and Brian, it's working now!

For future reference,
it seems as though an member should go to their TM page and exclude themselves from the Club Email List during their vacation rather than have an autoresponder. Is this true?
Our VPE had an autoresponder sent that stated she's on vacation. I believe that counted as an "bounced" email. Please correct me if I'm wrong,

I wish I could give you a more decisive response.

However, as Brian also knows, the whole area of email in general is a complicated, convoluted, inconsistent mess. This is not due to FreeToastHost. There is very little consistency between different email systems (e.g. MS Outlook vs Gmail vs Yahoo, etc.) and we do our best to make the system correctly decipher incoming emails given what we know about the major email systems.

We have code dedicated just to deciphering bounce messages that I developed in the last year after doing a lot of research on the topic. However, it would not surprise me if we discovered some email that did not follow the structure my code expects given the degree of inconsistency we are dealing with.

Given the above, the vacation hold settings probably are the best bet. However, I really cannot tell people that they should not use auto-responders, because those are pretty well established. Maybe use both?

HI Stevie,

Ah, that makes sense. I have a lot of respect for you and Brian for dealing with the mess and keeping the FreeToastHost running smoothly. Thanks a lot for the help on this issue.

Have a great weekend!