email address***has been removed***

Hello Support Team,

Our Club's VPE noticed that her emails are not being sent out. She was recently on vacation and had an auto-response to her email which I believed caused the bounced too many times issue.

I logged on to the admin Membership management page and her email was changed to noemail-1553979648@toastmasters. I changed it back to her original email address but that didn't seem to work.

What is the solution to this issue?

Thank you

Club 5631
5631.toastmastersclubs.org
Torrance Chamber of Commerce Toastmaters

Junji Choi

There is an on vacation option in the member profile so they will not be sent emails

" I changed it back to her original email address but that didn't seem to work."

What does this mean? (didn't seem to work)

The record in our bounce log db table is purposely deleted at the time when the bouncing email address is cleared out to allow the email address to be manually re-entered and used if the issue is ever resolved.

Hi Brian, thanks for the vacation option information.

Steve, I replaced the noemail-153.. with her email address from the Site Admin/ Membership Management but she said her emails are still not being sent out. I just checked again, and her email address on record is back to being noemail-153...

It may be that her email provider is still bouncing emails from the server despite the autoresponder being off now.

We are allowing 3 bounces to an address ... On the 4th bounce, the email address is cleared out (e.g. noemail- in the member records or just deleted) wherever it is found in the system. If it is successfully cleared out (vs bounce but not found in the db), then the count in the bounce log tracking record is also reset to zero to allow the address to be re-entered and used again in the future if the issue is resolved.

However, if the email address is still problematic, but re-entered anyway, it will get "bounced out" again. (bounced out is my term for this)

It may be that your VPE needs to use an alternate email address. From our perspective, the email either goes through or it doesn't (bounces), and we are only going to allow so many attempts before we give up and stop trying anymore. You can have your VPE try to whitelist the FTH server or email addresses in her email system, but your VPE will need to work that out, and you would need to manually enter the email address again. Also, we are not going to try to go out of our way to troubleshoot an email address issue for an external email system that we may not know much about and do not really have any responsibility for.

We cannot just send emails that always bounce ... that will eventually impact the FTH email reputation.

Thank you Steve, our VPE has contacted her email provider. I will keep you guys posted about this case.