Getting a member set up

Hi team,

I have a member who has been trying to register her account for the club's website.

As the admin, I have added her to the club's website as a member. Her first login request I sent her expired. Then we sent her another one, however it won't recognise her name nor email address. We have both confirmed her details have been entered correctly, yet still having issues getting her registered.

Can someone please help?

Kind Regards,
Rianne
Club #1496501

1) we always need your club number to assist you.
2) when asking for member assistance we need at least a first name.

Rianne
Club #1496501

I see your VPEd Rianne is signed up and has opted-in.

Hi Brian,

I am the club VPE and the administrator for the club's website. We have followed all the steps and nothing is working. I need help to get her onto the website to access cub stuff through the member login.

We are good but, we need to know who you are talking about. Who are you trying to add, what is their name. Make sure the person is in the members list or also provide their email.