Important: when posting, please provide your Club Number at a minimum, and as many details as possible.
For further info, please read This page before posting.

some members unable to email agenda to group

  • jmayes
  • jmayes's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 7
  • Thanks: 0

some members unable to email agenda to group

11 years 11 months ago
#33436
Hello. Some members are unable to send the meeting agenda via email at club 1085163. I don't see any settings on the website that would prevent this. Do you have any ideas? The current agenda is 2/27.
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 11305
  • Thanks: 3713

Re: some members unable to email agenda to group

11 years 11 months ago
#33437
What error are they getting?

What Browser and version are they getting?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
  • RogerM
  • RogerM's Avatar
  • FreeToastHost Ambassador
  • FreeToastHost Ambassador
  • Thanks: 0

Re: some members unable to email agenda to group

11 years 11 months ago
#33438
A couple of ideas

Are they using Internet Explorer? If so, they need to make sure their cookie settings are correct: support.toastmastersclubs.org/doc
The topic has been locked.
  • jmayes
  • jmayes's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 7
  • Thanks: 0

Re: some members unable to email agenda to group

11 years 11 months ago
#33440
Yes with IE, various versions from 8 to 11. Cookies are enabled.
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: some members unable to email agenda to group

11 years 11 months ago
#33458
Ok I am seeing some email failures in our system error log related to the agenda email function.

I will be looking into this more... I request your patience. I may have some questions as I proceed.

First of all, are your members getting any visible error message, or is the email just lost in the "great email void"?
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: some members unable to email agenda to group

11 years 11 months ago
#33459
jmayes:

I have inserted some test code. Can you please attempt to email your agenda to your club again? That will help me capture some helpful info for this issue.
The topic has been locked.
Moderators: BrianHeniPamrhtaylor3marc33NotLiableNSBjgavinLcala305peterb323DebbieT
Time to create page: 0.142 seconds