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Blue Coat Cloud Security Service customers unable to reach site.
10 years 9 months ago #40456
by cloudnoc
Blue Coat Cloud Security customers are unable to reach the site katy.toastmastersclubs.org from our Dallas Texas Data center.
Bluecoat provides a content filtering service used by business and retail customers. Our customers connecting through our Dallas Data center are unable to reach katy.toastmastersclubs.org. The following URL gives the egress addresses for our Data Centers: bluecoat.force.com/knowledgebase/articles/Solution/KB4583
Could you please check to see if you are blocking port 80 and 8080 traffic from our Dallas Data Center? Attached is a tcpdump packet trace of traffic to you from our Data Center
Thank you,
CloudNOC
BlueCoat Systems
Bluecoat provides a content filtering service used by business and retail customers. Our customers connecting through our Dallas Data center are unable to reach katy.toastmastersclubs.org. The following URL gives the egress addresses for our Data Centers: bluecoat.force.com/knowledgebase/articles/Solution/KB4583
Could you please check to see if you are blocking port 80 and 8080 traffic from our Dallas Data Center? Attached is a tcpdump packet trace of traffic to you from our Data Center
Thank you,
CloudNOC
BlueCoat Systems
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10 years 9 months ago #40457
by Brian
Replied by Brian on topic Blue Coat Cloud Security Service customers unable to reach site.
please have someone here go to
www.whatismyip.com/
and give us thier Internet IP address so we can check. The dump you provided gave us their internal network IP.
and give us thier Internet IP address so we can check. The dump you provided gave us their internal network IP.
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10 years 9 months ago #40458
by cloudnoc
Replied by cloudnoc on topic Blue Coat Cloud Security Service customers unable to reach site.
The egress range of addresses for this site is 199.116.171.0/25. The particular address that I am getting at this time from whatismyip.com is 199.116.171.85.
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10 years 9 months ago #40459
by Brian
Replied by Brian on topic Blue Coat Cloud Security Service customers unable to reach site.
It looks like some one from that IP range slammed the server on Sept 2 the server automatically blocked the range.
The block has been removed.
The block has been removed.
The following user(s) said Thank You: cloudnoc
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