Member not receiving authentication code for first time log

I"m administrator for our club and added a person to our club site under Membership Management and the person claims to not be receiving the authentication code. I have added other folks without a problem.

Our custom website is www.toastmasterswalshtroy.com .

The person I'm adding is Sarah

I understand it' not going to spam folder

I have sent her authorization to her and can see her email server accepting

Nov 11 00:19:17 toastmastersclubs sendmail[6740]: sAB0JGEo006737: to=<sarah@keithfields.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120779, relay=keithfields.com. [192.185.16.214], dsn=2.0.0, stat=Sent (OK id=1XnzAz-0006Sx-BL)