Member cannot log into website

This member's problem has been going on since early December. Please help! Somehow the letters 'AC' have become attached to his name when it appears in the drop-down-window that pops up when he selects the "Member Login" tab. When he begins entering the first few letters of his name, his whole name pops up with the "AC" after it. And of course, when he tries to log in with his name and the letters ' AC' attached he is treated to an "error" message. The member has achieved his 'CC' designation. I have thoroughly checked the member database, no where does his name appear with the letters 'AC' after his name. 1. Would the problem be solved if we could 're-set' the password? 2. Would the problem be solved by entirely deleting his profile from our database (are the letters 'AC' connected to his name in a place that I can't see)? Please help and thank you! Club 1289

The AC or CC does not matter.

Have the user click the reload link at the bottom of your site.

Hi Brian,
Thank you very much for your prompt reply yesterday. I passed along your suggestion to the member/user, and just now received his reply: "Nothing at all happened when I clicked the blue tab that says: "Click here to reload website from server". I tried clicking it before I entered my name and again after entering my name. Each time I waited for some kind of response, but nothing happened.
Just in case I had missed something I then went back and tried to log into the member portal and was denied with the same "error" message." I am the VP Education for the Club, Toronto #1 Toastmasters. Mike is one of our strongest contributors to the Club, and I would dearly like to find an answer to his problem. As I mentioned, this problem has been going on since the beginning of December.
Marenca

Hi Brian,
Thank you very much for your prompt reply yesterday. I passed along your suggestion to the member/user, and just now received his reply: "Nothing at all happened when I clicked the blue tab that says: "Click here to reload website from server". I tried clicking it before I entered my name and again after entering my name. Each time I waited for some kind of response, but nothing happened.
Just in case I had missed something I then went back and tried to log into the member portal and was denied with the same "error" message." I am the VP Education for the Club, Toronto #1 Toastmasters. Mike is one of our strongest contributors to the Club, and I would dearly like to find an answer to his problem. As I mentioned, this problem has been going on since the beginning of December.
Marenca

Hi Brian, Forgot to include the URL for our website: toronto1.toastmastersclubs.org/
#1289. Hope that one of you at Free Toast Host can help! Thanks, Marenca

You have two Michaels in your club. When I type in "Mich" on your site both pop up, one with a "CC". "Mike" brings the one with the CC up as that is the start of his email address. Get him to type in his full email address and not select the popup name with the errant "AC" and see if that clears the problem for future use - he should be able to just type in 4 or 5 letters and select the name which should be as it is on your site.

I wonder if the name with "AC" is something sitting in his cache - ask him to try accessing the site the normal way using another browser if possible - if that works he might need to clear his cache.

If none of that works please let us know what browser and operating system he is using.