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authentication link not received

  • ewinger
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10 years 5 months ago #47701 by ewinger
authentication link not received was created by ewinger
Yesterday, member of club 9579 requested an authentication link to login to the club website. As Administrator, I received the email copy (without the actual link). But the club member did not.

We verified her email address was correct in membership management.

Is there anyway to check and see if an authentication link was sent out to her address? Or if there was a problem sending it?

Thank you,
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  • RogerM
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10 years 5 months ago #47702 by RogerM
Replied by RogerM on topic authentication link not received
Did she check her junk/spam folder?
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  • ewinger
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10 years 5 months ago #47703 by ewinger
Replied by ewinger on topic authentication link not received
Yes, forgot to mention that we checked her spam folder. We also looked for email "conversations" that her email client may have accidentally created.
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10 years 5 months ago #47704 by Brian
Replied by Brian on topic authentication link not received
How about a first name so we can trace her email?
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  • ewinger
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10 years 5 months ago #47705 by ewinger
Replied by ewinger on topic authentication link not received
Karen
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10 years 5 months ago #47717 by Brian
Replied by Brian on topic authentication link not received
I just sent an authentication to her gmail and I can see gmail accept it. have her check her spam box

Mar 12 22:01:20 toastmastersclubs sendmail[15469]: t2CM1JQX015464: to=<kronninghall@gmail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120819, relay=gmail-smtp-in.l.google.com. [173.194.204.27], dsn=2.0.0, stat=Sent (OK 1426197680 131si152779qhf.49 - gsmtp)
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