I messed up custom domain settings and now site doesn't work. Pls help

Our FTH site is: 4413485.toastmastersclubs.org/ and, until today, it worked fine. I own the custom domain names www.waimeatoastmasters.com and .org

I had set up FTH admin for the waimeatoastmasters.org domain and had been able to navigate to the site by typing that www.waimeatoastmasters.org

Emails and everything worked until I messed with it from the registrar side of things. I think it was because I had a desire to create email addresses for both the .org and the .com so I had set up for the domains to be hosted on an account I have used for other domain names. FORGOT that FTH already hosts the .org domain.

Since it fouled everything up -- as in I could not navigate to our site using either domain name, I have since deleted the hosting for both of those domain names. I also went in and did my best to correct the DNS info and now have the 3 "A" and 1 "mx" set up as directed in the forum instructions linked to from the admin console.

Now, I can type www.waimeatoastmasters.org and it takes me to a dns search engine --

I have the registrar dns page open and can access the site admin console at the same time so I am hoping some kind soul will help me undo the mess I made.

Thanks for looking!
Kristin

beautifulbooks wrote:
Our FTH site is: 4413485.toastmastersclubs.org/ and, until today, it worked fine. I own the custom domain names www.waimeatoastmasters.com and .org

I had set up FTH admin for the waimeatoastmasters.org domain and had been able to navigate to the site by typing that www.waimeatoastmasters.org

Emails and everything worked until I messed with it from the registrar side of things. I think it was because I had a desire to create email addresses for both the .org and the .com so I had set up for the domains to be hosted on an account I have used for other domain names. FORGOT that FTH already hosts the .org domain.

Since it fouled everything up -- as in I could not navigate to our site using either domain name, I have since deleted the hosting for both of those domain names. I also went in and did my best to correct the DNS info and now have the 3 "A" and 1 "mx" set up as directed in the forum instructions linked to from the admin console.

Now, I can type www.waimeatoastmasters.org and it takes me to a dns search engine --

I have the registrar dns page open and can access the site admin console at the same time so I am hoping some kind soul will help me undo the mess I made.

Thanks for looking!
Kristin

I believe that it is fixed... Since you deleted the DNS, you needed to the website address you put in that area in the admin area... Try it now...

Linda

I took a look. I found that there is an alias set in the Basic Website Settings, but no custom domain.

I did a look up on the custom domain name, and found that the A records do not point to the FTH server IP address.

If you were to switch to using the custom domain name, you need to make sure that the DNS records are set up properly.

Refer to: support.toastmastersclubs.org/doc/item/dns-settings-overview

Hi Linda,

Thank you for your help. I just was chatting with a tech for the registrar and he had me delete all the A records except for the mail one and then go in and instruct the domain to forward to the 4413485.toastmastersclubs.org/ site but retain the name in the URL box.

I just did that and am guessing it will take a few minutes for it to update. Sigh...

I will come back here in a few minutes with an update.

Again thank you so very much!

Hi Steve and Linda,

Sorry -- I stepped away for a few and just came back. It looks like after my first post somebody, maybe Linda?, changed my admin console to an alias? because it worked but I know it is supposed to be a custom domain name so I have changed it back AND went to my registrar and put back the required A records and I just removed the proxy (URL forwarding) at the DNS record level.

Waiting a few minutes for it all to propagate and will test again.

Aloha... and thank you so much!

beautifulbooks wrote: Hi Steve and Linda,

Sorry -- I stepped away for a few and just came back. It looks like after my first post somebody, maybe Linda?, changed my admin console to an alias? because it worked but I know it is supposed to be a custom domain name so I have changed it back AND went to my registrar and put back the required A records and I just removed the proxy (URL forwarding) at the DNS record level.

Waiting a few minutes for it all to propagate and will test again.

Aloha... and thank you so much!

I am sorry about that... I thought you said you cancelled the name... That is why I cancelled it...

Thank you for the response...

Linda