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Receiving Duplicate E-mails

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10 years 3 months ago - 10 years 3 months ago #49146 by agawor
I am receiving duplicates of all the e-mails sent to the members e-mail account (for Westenders)

In more detail: Whenever an e-mail is sent to the club “members” e-mail which then automatically sends that same e-mail to everyone on the members list, I always receive duplicates of the e-mail. It is not a site wide or e-mail distribution issue. The administrator details for club e-mails did not indicate that my e-mail had been entered anywhere in more than one location or that I should receive two copies all communications.

I attached a screenshot of what is going on.


Anya

Westenders Club #: 5370,
Attachments:
Last edit: 10 years 3 months ago by agawor.
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10 years 3 months ago #49147 by SteveTheTechie
Our email logs only go back to March 30th, so I have nothing to check for this... Do you have anything more recent?

You may have a case of someone set up with a forwarding rule somewhere.
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  • LindaMann
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10 years 3 months ago #49150 by LindaMann
Replied by LindaMann on topic Receiving Duplicate E-mails

agawor wrote: I am receiving duplicates of all the e-mails sent to the members e-mail account (for Westenders)

In more detail: Whenever an e-mail is sent to the club “members” e-mail which then automatically sends that same e-mail to everyone on the members list, I always receive duplicates of the e-mail. It is not a site wide or e-mail distribution issue. The administrator details for club e-mails did not indicate that my e-mail had been entered anywhere in more than one location or that I should receive two copies all communications.

I attached a screenshot of what is going on.


You may have gotten duplicates, because you had both boxes checked in your email...

Linda
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10 years 3 months ago #49153 by agawor
Replied by agawor on topic Receiving Duplicate E-mails
Here is something more recent.



I contacted my group about my concern. On their end, they only have one email in the system. They proceeded to contact Toastmaster International Helpdesk which said that it would be something associated with our website, which was created/setup by FreeToastHost. I also checked my member profile ( westenders.toastmastersclubs.org/ ), and I don't see any reason why I am receiving duplicates...

"You may have gotten duplicates, because you had both boxes checked in your email..."
What do you mean? What both boxes? Primary and Secondary emails? No, there's only one e-mail there.

Anya

Westenders Club #: 5370,
Attachments:
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10 years 3 months ago #49154 by Brian
Replied by Brian on topic Receiving Duplicate E-mails
I verified our mail logs and we only sent 1 (one) email to you on April 27

Apr 27 21:18:37 toastmastersclubs sendmail[29231]: t3RLIbaa029226: to=<anyaxxxxxxx@snclavalin.com>, ctladdr= (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=128522, relay=mailserver.snclavalin.com. [142.242.7.16], dsn=2.0.0, stat=Sent (Message received OK [id=B0075837776@SLI1446.sli.bz])
# Matches=1
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10 years 3 months ago #49156 by agawor
Replied by agawor on topic Receiving Duplicate E-mails
Thanks. I am curious: Would you see in April 27 if there was an email sent to a variant of my email? Instead of "Anya", one sent to "Anna"? I wonder if that could be the reason, as my email changed from Anna to Anya a few months ago.

Anya

Westenders Club #: 5370,
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