no response to resetting password

a member has requested a password reset 3 times but has not received a response yet. how long should she expect to wait to get a response, either to reset her own or FTH resetting it?

We will need at least her first name so we can check what is happening with the authorization email.

her name is Laurie Vallas

We are delivering the email to her email processor. It looks like a work email address, she will need to contact her IT department.

May 6 18:05:31 toastmastersclubs sendmail[23979]: t46I5TYO023972: to=<laurie.vallas@gsk.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120814, relay=gsk-com.mail.protection.outlook.com. [207.46.163.247], dsn=2.0.0, stat=Sent (<201505061805.t46I5TYO023972@toastmastersclubs.org> [InternalId=64785286694020, Hostname=DM2PR08MB285.namprd08.prod.outlook.com] Queued mail for delivery)
May 6 19:29:14 toastmastersclubs sendmail[18055]: t46JTBo7018050: to=<laurie.vallas@gsk.com>, ctladdr= (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120814, relay=gsk-com.mail.protection.outlook.com. [207.46.163.247], dsn=2.0.0, stat=Sent (<201505061929.t46JTBo7018050@toastmastersclubs.org> [InternalId=62470299326630, Hostname=BLUPR08MB277.namprd08.prod.outlook.com] Queued mail for delivery)
May 6 19:35:16 toastmastersclubs sendmail[26218]: t46JZEav026212: to=<laurie.vallas@gsk.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120814, relay=gsk-com.mail.protection.outlook.com. [207.46.163.170], dsn=2.0.0, stat=Sent (<201505061935.t46JZEav026212@toastmastersclubs.org> [InternalId=37666863196071, Hostname=SN2PR0801MB0735.namprd08.prod.outlook.com] Queued mail for delivery)