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Club member unable to receive emails

  • Amy Timpe
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9 years 9 months ago #53632 by Amy Timpe
Club member unable to receive emails was created by Amy Timpe
Hi, we have a member who has been in the system for a while and receiving emails, but she no longer receives them.

She has a .de email address (vs .com). How can I help resolve this. We added a test gmail.com email and that worked, so our thought is that something in the system is not recognizing a .de email account.

Club # 587637 Toasters R Us.

Please advise.

Regards,
Amy
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  • RogerM
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9 years 9 months ago #53633 by RogerM
Replied by RogerM on topic Club member unable to receive emails
Amy,

Our developer may have to answer this.

Steve sending PM with member name to you and Brian.
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  • Amy Timpe
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9 years 9 months ago #53634 by Amy Timpe
Replied by Amy Timpe on topic Club member unable to receive emails
Thank you Roger. I'll wait for Steve's PM since there are a lot of Steves on the dropdown list and will provide the details to him.

~Amy
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  • RogerM
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9 years 9 months ago #53635 by RogerM
Replied by RogerM on topic Club member unable to receive emails
SteveTheTechie is our developer.

I wanted to make sure that your member's identity was not compromised in the open forum, so I was able to locate the member based on your description of the emails. I sent him the member's name.
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  • RogerM
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9 years 9 months ago #53637 by RogerM
Replied by RogerM on topic Club member unable to receive emails
Amy,

At Steve's suggestion, (he is working at the moment), I checked the email logs, and it shows that the email to the member at the .de extension was delivered. Have they checked their spam/junk folder? Also have them check their email settings for safe senders.
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  • Amy Timpe
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9 years 9 months ago #53638 by Amy Timpe
Replied by Amy Timpe on topic Club member unable to receive emails
Thank you Roger.

I have sent your information and suggestion on to the member and asked her to confirm.

~Amy
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