Club member unable to receive emails

Hi, we have a member who has been in the system for a while and receiving emails, but she no longer receives them.

She has a .de email address (vs .com). How can I help resolve this. We added a test gmail.com email and that worked, so our thought is that something in the system is not recognizing a .de email account.

Club # 587637 Toasters R Us.

Please advise.

Regards,
Amy

Amy,

Our developer may have to answer this.

Steve sending PM with member name to you and Brian.

Thank you Roger. I'll wait for Steve's PM since there are a lot of Steves on the dropdown list and will provide the details to him.

~Amy

SteveTheTechie is our developer.

I wanted to make sure that your member's identity was not compromised in the open forum, so I was able to locate the member based on your description of the emails. I sent him the member's name.

Amy,

At Steve's suggestion, (he is working at the moment), I checked the email logs, and it shows that the email to the member at the .de extension was delivered. Have they checked their spam/junk folder? Also have them check their email settings for safe senders.

Thank you Roger.

I have sent your information and suggestion on to the member and asked her to confirm.

~Amy