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New Member is not receiving authentication e-mail #2

  • allegri
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9 years 6 months ago #55168 by allegri
New Member is not receiving authentication e-mail #2 was created by allegri
I now have two members in two different clubs having this same issue. One has checked junk mail and spam filter and not found the authentication email. I have double checked that their emails are correct.

Agyei (AJ) Ekundayo
crossmyfingersandhope2fly@gmail.com
Club # 1296715
afterfive.toastmastersclubs.org

Jim Ferris
jimferris882@hotmail.com
Club # 1048
belltower.toastmastersclubs.org

I have not encountered this with any members since we started using Free Toast Host several years ago.
Please advise.

Fran Allegri
I'm an officer of both clubs above.
Fran Allegri
After Five Bell Tower Toastmasters 1296715
afterfive.toastmastersclubs.org
Bell Tower toastmasters 1048
belltower.toastmastersclubs.org
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9 years 6 months ago #55170 by SteveTheTechie
Replied by SteveTheTechie on topic New Member is not receiving authentication e-mail #2
I made a small change to the email address checker code. Please try again.
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  • allegri
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9 years 6 months ago #55190 by allegri
Replied by allegri on topic New Member is not receiving authentication e-mail #2
I have heard from one of the club members having this problem, Jim Ferris.

I sent him a new welcome email message and he did not receive it.

Fran
1048 Bell Tower Toastmasters
Fran Allegri
After Five Bell Tower Toastmasters 1296715
afterfive.toastmastersclubs.org
Bell Tower toastmasters 1048
belltower.toastmastersclubs.org
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9 years 6 months ago - 9 years 6 months ago #55191 by SteveTheTechie
Replied by SteveTheTechie on topic New Member is not receiving authentication e-mail #2
Ok, I just realized that Jim is using hotmail/outlook. (missed that before :oops: )

Hotmail gives us some problems unless you specifically tell it that FTH is a safe sender. See the "Queued mail for delivery" below... it is being sent, but hotmail is holding it until you tell it we are a safe sender. Outlook/hotmail has a sort of "hidden spam", it does not show up in the spam folder until you tell it we are a safe sender. It is very frustrating for us. :pinch:

Jim needs to follow the instructions in the Outlook/hotmail section of the following doc:
support.toastmastersclubs.org/doc/item/e...embers-receive-email

Code:
~~~ FreeToastHost Admin Email Log Search ~~~ /var/log/maillog ====================================================================================================================================================== Feb 8 02:48:33 toastmastersclubs sendmail[23133]: u182mWmA023130: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=715171, relay=mx3.hotmail.com. [65.55.33.135], dsn=2.0.0, stat=Sent ( <201602080248.u182mWmA023130@toastmastersclubs.org> Queued mail for delivery) Feb 8 16:23:20 toastmastersclubs sendmail[3396]: u18GNIqU003391: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=151513, relay=mx3.hotmail.com. [207.46.8.167], dsn=2.0.0, stat=Sent ( <201602081623.u18GNIqU003391@toastmastersclubs.org> Queued mail for delivery) Feb 8 20:58:35 toastmastersclubs sendmail[5148]: u18KwYAf005135: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120859, relay=mx3.hotmail.com. [65.55.37.104], dsn=2.0.0, stat=Sent ( <201602082058.u18KwYAf005135@toastmastersclubs.org> Queued mail for delivery) # Matches=3 /var/log/maillog-20160117 ====================================================================================================================================================== # Matches=0 /var/log/maillog-20160124 ====================================================================================================================================================== # Matches=0 /var/log/maillog-20160131 ====================================================================================================================================================== Jan 27 04:49:04 toastmastersclubs sendmail[18071]: u0R4n3Gf018068: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120860, relay=mx2.hotmail.com. [65.54.188.72], dsn=2.0.0, stat=Sent ( <201601270449.u0R4n3Gf018068@toastmastersclubs.org> Queued mail for delivery) Jan 29 15:18:57 toastmastersclubs sendmail[7562]: u0TFIs0I007559: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120860, relay=mx3.hotmail.com. [207.46.8.167], dsn=2.0.0, stat=Sent ( <201601291518.u0TFIs0I007559@toastmastersclubs.org> Queued mail for delivery) Jan 29 15:21:19 toastmastersclubs sendmail[9765]: u0TFLGb0009761: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120860, relay=mx1.hotmail.com. [207.46.8.199], dsn=2.0.0, stat=Sent ( <201601291521.u0TFLGb0009761@toastmastersclubs.org> Queued mail for delivery) # Matches=3 /var/log/maillog-20160207 ====================================================================================================================================================== Feb 3 04:59:59 toastmastersclubs sendmail[19804]: u134xwpm019801: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126107, relay=mx4.hotmail.com. [65.55.33.119], dsn=2.0.0, stat=Sent ( <201602030459.u134xwpm019801@toastmastersclubs.org> Queued mail for delivery) Feb 3 05:00:25 toastmastersclubs sendmail[20121]: u1350OEW020118: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=230618, relay=mx3.hotmail.com. [65.55.92.184], dsn=2.0.0, stat=Sent ( <201602030500.u1350OEW020118@toastmastersclubs.org> Queued mail for delivery) Feb 3 05:04:28 toastmastersclubs sendmail[21933]: u1354RHM021930: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123867, relay=mx2.hotmail.com. [65.55.37.72], dsn=2.0.0, stat=Sent ( <201602030504.u1354RHM021930@toastmastersclubs.org> Queued mail for delivery) Feb 5 15:26:09 toastmastersclubs sendmail[9679]: u15FPxmP009676: to=<jimferris882@hotmail.com>, ctladdr=<agenda-1048@toastmastersclubs.org> (501/502), delay=00:00:10, xdelay=00:00:10, mailer=esmtp, pri=131499, relay=mx2.hotmail.com. [65.55.92.152], dsn=2.0.0, stat=Sent ( <201602051525.u15FPxmP009676@toastmastersclubs.org> Queued mail for delivery) Feb 5 15:26:45 toastmastersclubs sendmail[10115]: u15FQfig010112: to=<jimferris882@hotmail.com>, ctladdr=<agenda-1048@toastmastersclubs.org> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=131517, relay=mx1.hotmail.com. [65.55.92.168], dsn=2.0.0, stat=Sent ( <201602051526.u15FQfig010112@toastmastersclubs.org> Queued mail for delivery) Feb 5 17:18:51 toastmastersclubs sendmail[29469]: u15HInXA029466: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120859, relay=mx3.hotmail.com. [65.55.37.120], dsn=2.0.0, stat=Sent ( <201602051718.u15HInXA029466@toastmastersclubs.org> Queued mail for delivery) Feb 5 21:14:01 toastmastersclubs sendmail[22770]: u15LE0UI022770: from=<jimferris882@hotmail.com>, size=20798, class=0, nrcpts=1, msgid=<BAY182-W42A3957FD1EA4215B960418AD20@phx.gbl>, proto=ESMTP, daemon=MTA, relay=bay004-omc1s6.hotmail.com [65.54.190.17] # Matches=7
Last edit: 9 years 6 months ago by SteveTheTechie.
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  • allegri
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9 years 6 months ago #55201 by allegri
Replied by allegri on topic New Member is not receiving authentication e-mail #2
The member with the hotmail address is now online and the website is working as expected for him. THANK YOU!
Club #1048

I have not heard from the member in the other club # 1296715.
Fran Allegri
Fran Allegri
After Five Bell Tower Toastmasters 1296715
afterfive.toastmastersclubs.org
Bell Tower toastmasters 1048
belltower.toastmastersclubs.org
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