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New Member Email no working

  • magster01
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Re: New Member Email no working

8 years 6 months ago
#65232
No emails received by me or the new members :-(
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  • magster01
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Re: New Member Email no working

8 years 6 months ago
#65233
Actually the new members explicitly said they did not receive the emails; neither time we tried to send them.
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  • SteveTheTechie
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Re: New Member Email no working

8 years 6 months ago
#65234
As this is a company club, it is possible your IT department changed their spam filter settings.

Please have your IT department white list the toastmastersclubs.org domain.

Alternatively, you can have your members add the server email address to their email contact lists. (which is usually an implicit white list)
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  • wesb
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Re: New Member Email no working

8 years 6 months ago - 8 years 6 months ago
#65236
On our end, I can see in the email log that they all went out successfully. There are some things you should look at, but first, here are the success entries from the log, for what they're worth. Because they originally contained valid email addresses, I've only showed the first two letters of your email userids, with the rest replaced with '$' characters:

SUCCESS (Form Email) Wed 2017/08/30 16:57:23 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <server@toastmastersclubs.org>] To:[mr$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]
SUCCESS (Form Email) Wed 2017/08/30 16:57:23 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <server@toastmastersclubs.org>] To:[em$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]
SUCCESS (Form Email) Wed 2017/08/30 16:57:24 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <server@toastmastersclubs.org>] To:[sh$$$$$$$$$$$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]

The first thing I'd consider is the fact that all your email addresses appear to be part of an employer's email system, and appear to be company emails. Has the company made a change in it's blacklisting policies so that they disallow deliveries of emails from us? Do they set spam rules so that the emails might be in your spam folders? You might wish to do some checking with the IT folks on your end, and see if any other emails can be sent to your folks through us.

Take care...

Wes B.
Last edit: 8 years 6 months ago by wesb. Reason: corrected misspelling
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  • magster01
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Re: New Member Email no working

8 years 6 months ago
#65238
While this would certainly be a possible explanation, we are still receiving the emailed agenda from the site from Admin <agenda@toastmastersclubs.org> as well as club emails from the site from Toastmasters Club 771864 on behalf of Margit Roberts, ACB, ALB . Thus it is not very likely that the company blacklisted the email address. Btw, we are not receiving the new member emails in the spam folder either.
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  • magster01
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Re: New Member Email no working

8 years 6 months ago
#65239
I received both of your test emails.
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