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Pathways contact email problem

  • AnnetteRude
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7 years 3 months ago #68809 by AnnetteRude
Pathways contact email problem was created by AnnetteRude
Hi. Club 4664 had its first Pathways Level completed today, but I as VPE did not receive an email requesting approval. The club president reports that she did not receive one. Our FTH contact email address contact-4664@toastmastersclubs.org is also our club email at toastmasters.org. Not sure what the problem might be. Can you help?
Annette Rude, VPE, club #4664
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7 years 3 months ago #68811 by Brian
Replied by Brian on topic Pathways contact email problem
Toastmasters International has not sent your club email address and email, last email to your contact-4664 was April 12
The following user(s) said Thank You: AnnetteRude
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7 years 3 months ago #68826 by KingsleyMoody
Replied by KingsleyMoody on topic Pathways contact email problem
Hi Annette

There are a couple of things that may have caused you not to receive the Level Completion Request email from Basecamp.
1) Has the member requested the level completion? I am assuming that this is a Level 1 completion. The member needs to go to their transcript and activate the 4th item in their curriculum to signal that they have completed all the tasks
2) Is the member concerned a dual member? If so, and they have completed step 1) above, were they logged in as a member of club 4664? The completion request is sent to the club the member has set as their "home" club.
In the attached screenshot note the Status: message. This will tell them where the request is up to in the process

If the ideas above don't seem to answer your question, try logging in as Base Camp manager and check the Pending Completion Requests tile. The request may be hiding there.
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  • AnnetteRude
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7 years 3 months ago #68827 by AnnetteRude
Replied by AnnetteRude on topic Pathways contact email problem
Does anyone know if Pathways email notices are only sent for unapproved Requests for Approval, i.e. NOT sent if already approved?
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7 years 3 months ago #68828 by Brian
Replied by Brian on topic Pathways contact email problem
You can check by logging into your Basecamp as a Basecamp Manager if there are any outstanding requests to b approved.
When someone submits a completed level the Basecamp Managers are notified.
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  • AnnetteRude
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7 years 3 months ago #68829 by AnnetteRude
Replied by AnnetteRude on topic Pathways contact email problem
I understand. I did that. I was just wondering why I never got an email about it and if our email setup is working. I guess that next time I will wait for the email. Thanks.
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