Pathways contact email problem

KingsleyMoody wrote: Hi Annette

There are a couple of things that may have caused you not to receive the Level Completion Request email from Basecamp.
1) Has the member requested the level completion? I am assuming that this is a Level 1 completion. The member needs to go to their transcript and activate the 4th item in their curriculum to signal that they have completed all the tasks
2) Is the member concerned a dual member? If so, and they have completed step 1) above, were they logged in as a member of club 4664? The completion request is sent to the club the member has set as their "home" club.
In the attached screenshot note the Status: message. This will tell them where the request is up to in the process

If the ideas above don't seem to answer your question, try logging in as Base Camp manager and check the Pending Completion Requests tile. The request may be hiding there.

Simeonidis wrote: I had the same problem with my first member finishing Pathways @ 2004846 club.
She sent me an email letting me know that she sent the request. When I signed in the Base camp the request was there, created last Wednesday. Never received an email.
Cheers,
Sofia

Simeonidis wrote: Thank you Steve,
I thought the VPEs' address is used for that option automatically