Unable to Login as Site Admin

Club # 05877950

We have recently changed site administrators and the previous password no longer works or has been changed before they left.

As the new site admin, I have attempted to reset the password through "forget your password" link and the one-time key it emails me. However, it prompts with "You have errors in your form below" after entering the new password and clicking Save. Scrolling down, I do not see any apparent errors in the Administrator window, and attempting to use the new password does not work.

I have also attempted some of the other suggestions found in similar discussions, such as enabling cookies, closing all tabs in browser, clearing the cache, and reloading the site from the server. These have also been unsuccessful. I have tried using Google Chrome and Internet Explorer.

Any help or tips would be appreciated.

Follow the following instructions to get everything switched over to you:
support.toastmastersclubs.org/doc/item/w...-no-longer-available

Hi Steve, thanks for the link. I have updated the contact information for our club on Toastmasters International.

After following the rest of the instructions, I am still unable to update the FreeToastHost site admin password for our club. After receiving the login key to get temporary access, it will not let me save the new password that I try to enter in the admin console. There is an error message that pops-up at the top (see attached) and it will not save the new password then immediately logs me out as admin. Any thoughts?

That is a symptom of a cookies issue. The system must be able to save a cookie on your computer to maintain login status.

Please do the following:
1. Click the Reload link at the very bottom of your website screen. (scroll down)
2. Reference the following doc, support.toastmastersclubs.org/doc/item/cookie-settings , to make sure we can save cookies on your computer.

I have reloaded the site from the link at the very bottom and added our site to the list of allowed sites for cookies and pop-ups on my computer through Chrome and disabled ad-blocker, but I still receive the same error message as the one previously attached. Are there any additional steps we can take?

I use Chrome all the time w/ no issues. There is something that is not set correctly for your Chrome config.

I had no issues w/ your website.

Just for the sake of discussion, can you try a different browser to see if that works for you? If so, then it is your Chrome config.