New member unable to set password/login

I have checked and the emails are going to the person in question.

If the links in the emails wrap to a new line they need to copy into notepad so the link is a single line then copy and paste into their browser.

SUCCESS (Form Email) Tue 2018/11/20 02:05:46 UTC Club:[5902] From:[server@toastmastersclubs.org] To:[nhu67@hotmail.com] CC:[] Subject:[[YOU the INFLUENCER] YOU the INFLUENCER Advanced Speakers Club Member Authentication E-mail For Ning Hu]
SUCCESS (Form Email) Tue 2018/11/20 02:06:03 UTC Club:[5902] From:[server@toastmastersclubs.org] To:[nhu67@hotmail.com] CC:[] Subject:[[YOU the INFLUENCER] YOU the INFLUENCER Advanced Speakers Club Member Authentication E-mail For Ning Hu]

Hi,. Thank you for helping me.

The problem has not been receiving emails. The problem is in trying to be able to authenticate so that she can reset her password and then access the member only part of the website. I am again attaching the message that she received with an error. She can not access the member only portion because she can not authenticate and get a password.

Thank you again

have her click on the reload link at the bottom of the club page and request a new authentication and click on the new email link and let us know what happens

Thank you again. I sent her an email asking her to try per your note. I will let you know as soon as I get a reply from her. Thankyou.

Hi. Thank you again for helping me to get Ning's login issue taken care of. She infect last weekend was able to login. THANK YOU!