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New member unable to set password/login

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6 years 8 months ago #72855 by therese
I have setup this person's email as a member. She did the AGREE for the email so her email is now in the member list. Then she tried to authenticate and set her password and this is the popup she got.

I have deleted her email from the member list and we tried again, and still she can not set her password and get access.

She is using a hotmail account.

Thank you if you can help me.
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6 years 8 months ago #72856 by SteveTheTechie
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6 years 8 months ago #72858 by Brian
I needed at least a first name so I can check what is happening with the email.
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6 years 8 months ago #72877 by therese
Hi Thank you for your help. Her name is Ning Hu.
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6 years 8 months ago #72879 by Brian
You still have not supplied your club number without it we can do nothing.
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6 years 8 months ago #72880 by therese
Hi. Thank you for your help. I am new to this. Sorry I didn’t know what I should supply. Again thank you for your help.

My club numbert is 5902.
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